Director of Campus Partnerships and Auxiliary Services

Job Title: Director of Campus Partnerships and Auxiliary Services

Department: Housekeeping and Event Services

Reports to: Vice President of Administration, Finance and Chief Financial Office

Status: Full-Time, Benefit Eligible

Location: Lisle Campus (Required presence on site/ No relocation package offered)

Rate: $64,400 - $69,800 and bonus-eligible

Position Summary: The Director of Campus Partnerships and Auxiliary Services is responsible for developing, marketing, and managing the university''s portfolio of rentable facilities and services to external organizations. This position serves as the primary business development leader for use of campus spaces, driving revenue growth through strategic partnerships, event sales, conferences, camps, meetings, weddings, corporate engagements, and community programs.

The Director serves as the University''s chief business development officer for externally generated campus revenue. The position is responsible for maximizing utilization of University facilities, developing strategic partnerships, creating entrepreneurial opportunities, and generating sustainable non-tuition revenue consistent with the University''s mission and strategic priorities. The Director will identify new revenue opportunities, cultivate relationships with external clients, negotiate agreements, oversee event execution, and collaborate across campus departments to ensure high-quality customer experiences while supporting the University''s mission and priorities. As a revenue-generating role, this position is bonus-eligible.

The Director will also provide leadership and operational oversight for Campus Services, including the Mailroom, Campus Store, and Loading Dock, ensuring efficient, customer-focused services that support the University''s daily operations and enhance the campus experience for students, faculty, staff, and guests.

Essential Job Responsibilities:

1. Revenue Generation & Business Development

• Develop and execute a comprehensive strategy to increase annual unrestricted revenue through strategic utilization of university facilities, services, partnerships, and auxiliary enterprises.
• Identify, evaluate, and launch new auxiliary business ventures with corporations, associations, government agencies and municipalities, religious and nonprofit organizations, athletic organizations, conference planners, and community groups that create sustainable non-tuition revenue for the University.
• Establish annual revenue goals and performance metrics.
• Create pricing strategies and rental packages that maximize facility utilization and profitability.
• Build and maintain a robust pipeline of prospective clients and partners.

2. Sales & Client Relationship Management

• Serve as the primary point of contact for external organizations seeking to utilize university facilities. May require on-site presence during hosted events.
• Conduct facility tours, presentations, and proposal development.
• Negotiate contracts, rental agreements, and service packages.
• Develop long-term partnerships that generate recurring business.

3. Event & Facility Management

• Coordinate with campus departments including Facilities, Housekeeping, Campus Safety, Athletics, Housing, Dining, Information Technology, and Academic Affairs to support external events.
• Ensure successful planning and execution of conferences, meetings, camps, special events, and other external programs.
• Manage scheduling and utilization of rentable facilities, including meeting rooms, conference centers, residence halls, performance spaces, and outdoor venues.
• Serve as the primary point of contact and system administrator of 25Live (scheduling software).
• Oversee event logistics and ensure compliance with university policies.

4. Campus Services

• Provide leadership and operational oversight for the University's Mailroom, Campus Store and Loading Dock - ensuring efficient, customer-focused operations for students, faculty, staff, and visitors.
• Mailroom: Oversee daily mailroom operations, including receipt, sorting, processing, distribution, and shipment of incoming and outgoing mail and packages.
• Coordinate package tracking, notification, and customer pickup processes. Monitor postage expenses and recommend cost-effective mailing and shipping practices.
• Campus Store: Oversee operations of the Campus Store, ensuring high levels of customer service and operational efficiency. Manage inventory, purchasing, merchandising, receiving, and stock control of university merchandise. Coordinate with vendors and campus departments to maintain appropriate inventory levels and product offerings. Monitor sales performance and recommend strategies to improve customer experience and revenue generation.
• Loading Dock: Manage loading dock operations, including scheduling deliveries and coordinating receiving and distribution of materials. Ensure compliance with university safety standards and receiving procedures. Maintain accurate documentation.

5. Marketing & Promotion

• Develop customer acquisition and marketing strategies, generating leads to promote campus facilities and services.
• Collaborate with Marketing and Communications to create promotional materials, digital content, and advertising campaigns.
• Represent the University at industry conferences, trade shows, and networking events.
• Analyze market trends and competitor offerings to identify opportunities for growth.

6. Financial Management

• Develop annual sales plans, budgets, forecasts, and revenue projections[JF1] . Analyze metrics by event type.
• Monitor financial performance and prepare regular reports for leadership.
• Track key performance indicators including occupancy rates, event volume, client retention, and revenue growth.
• Recommend investments and operational improvements that enhance revenue potential.

7. Strategic Leadership

• Develop short and long-term plans for expanding external engagement and facility utilization.
• Evaluate new business models, partnerships, and revenue streams.
• Ensure alignment between external event activity and institutional priorities.
• Promote a culture of customer service, innovation, and continuous improvement.