Director of Center Operations (PACE Program)

Center Director – PACE

About the Opportunity

Our client is seeking an experienced and mission-driven PACE Center Director to lead the daily operations of a PACE (Program of All-Inclusive Care for the Elderly) Center and associated Alternative Care Settings (ACS). This senior leadership role is responsible for operational performance, strategic execution, regulatory compliance, quality outcomes, participant satisfaction, and interdisciplinary team effectiveness.

The ideal candidate is a strong healthcare operations leader with experience managing multidisciplinary teams, driving performance improvement initiatives, ensuring regulatory compliance, and delivering exceptional participant-centered care.

Position Summary

The PACE Center Director serves as the site-level leader for the assigned PACE Center and Alternative Care Settings (ACS), reporting directly to the PACE Program Executive Director.

This role is accountable for all operational aspects of the center, including clinic operations, social services, rehabilitation, recreation, dietary services, transportation, day center operations, and home care services. The Center Director works closely with interdisciplinary teams, department leaders, and executive leadership to ensure high-quality care delivery, operational excellence, regulatory readiness, and sustainable growth.

Key Responsibilities

Operational Leadership

• Provide overall leadership and accountability for center operations, participant experience, quality outcomes, and operational performance

• Oversee daily operations across all service lines, ensuring efficient and effective service delivery

• Lead site-level operational decision-making, resource allocation, and problem-solving initiatives

• Monitor center capacity, enrollment trends, staffing levels, and operational performance metrics

• Ensure operational workflows, policies, and procedures are consistently implemented across all departments

Team Leadership & Development

• Directly supervise department managers and supervisors across clinic, social work, rehabilitation, transportation, dietary, day center, and home care services

• Foster a culture of accountability, collaboration, continuous improvement, and participant-centered care

• Support recruitment, onboarding, training, coaching, and professional development of leadership staff

• Ensure department leaders meet performance expectations and operational goals

Quality, Compliance & Regulatory Oversight

• Ensure compliance with all federal, state, local, CMS, and PACE regulatory requirements

• Serve as the operational lead during internal audits, CMS audits, and state regulatory reviews

• Maintain continuous audit readiness across all operational departments

• Oversee quality improvement initiatives and performance improvement programs

• Ensure compliance with participant rights, infection control, safety, emergency preparedness, and risk management standards

Interdisciplinary Team (IDT) Oversight

• Ensure effective interdisciplinary team workflows and participant care planning processes

• Promote collaboration across clinical and operational departments

• Support effective communication, documentation, and coordination of participant care services

• Ensure compliance with IDT documentation and regulatory standards

Strategic Planning & Financial Management

• Participate in strategic planning, program development, and organizational growth initiatives

• Manage operational and capital budgets within assigned areas of responsibility

• Support enrollment growth and community outreach efforts

• Monitor operational performance indicators and implement corrective actions when needed

• Drive resource optimization and operational efficiencies while maintaining quality outcomes

Required Qualifications

• Bachelor’s Degree in Healthcare Administration, Business Administration, Nursing, Social Work, Public Health, or a related healthcare field

• Minimum of 5–7 years of progressive healthcare leadership experience

• Experience leading multidisciplinary teams in healthcare, aging services, senior care, home health, managed care, or integrated care environments

• Current Basic Life Support (BLS) Certification

• Valid California Driver’s License

Preferred Qualifications

• Master’s Degree in Healthcare Administration (MHA), Business Administration (MBA), Public Health (MPH), or related discipline

• Experience within a PACE organization or integrated care delivery model

• Experience working with frail elderly populations

• Professional licensure in a related healthcare discipline

Required Skills & Competencies

• Comprehensive knowledge of healthcare operations and regulatory compliance

• Strong understanding of PACE regulations and interdisciplinary care delivery models

• Demonstrated success leading multidisciplinary teams and managers

• Exceptional leadership, organizational, and strategic planning skills

• Strong financial, operational, and analytical capabilities

• Excellent communication, relationship-building, and problem-solving skills

• Ability to manage multiple priorities in a fast-paced healthcare environment

• Proven ability to drive operational excellence, quality improvement, and organizational growth

Compensation & Benefits

• Competitive salary based on experience

• Medical, Dental, and Vision Insurance

• Retirement Plan with Employer Contributions

• Paid Time Off and Holidays

• Flexible Spending Accounts (FSA)

• Wellness Programs

• Professional Development Opportunities

• Mission-driven culture focused on improving the lives of older adults

Equal Opportunity Employer

Our client is an Equal Opportunity Employer and values diversity at all levels of the organization. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, age, sexual orientation, gender identity, or any other protected characteristic protected by applicable law.