Director of Client Delivery

• Drive MarketStar’s culture by living and leading with our purpose and core values.

• Manage P&L attainment against sales forecasts, including revenue and margin attainment, growth and risk, and overall financial health of the covered programs.  

• Participate in reviewing and negotiating client financial contracts with client and procurement. 

• Communicate client growth, risk, and strategic initiatives at all levels within the organization.

• Contribute to MarketStar initiatives and deliver against business priorities.

• Drive team accountability and share best practices across your organization and leadership counterparts.

• Collaborate with cross functional business partners (sales operations, training, HR, etc.) to enhance operational program performance.

• Coach a team of sales managers to drive overall performance, strategic initiatives, and accountability to MarketStar and our clients.

• Lead hiring effectiveness in collaboration with the Talent Acquisition team through data analysis of attrition trends and performance analytics. 

• Provide guidance and co-delivery of client business reviews internally and externally.

• Utilize gap analysis to identify opportunities and implement plans to increase client satisfaction, KPI attainment, and overall growth.  

• Manage client relationships toward retention and growth.

What Will You Need to Succeed?

• Director level experience with the ability to manage day-to-day to deliverables; 5+ years of experience preferred. 

• Bachelor's Degree, M.B.A., or certifications is a plus.

• Successful history of creating and managing projects from scope to completion.

• Engaging communicator and ability to present with confidence to senior leadership. 

• Ability to create and present business reviews and strategic retention and growth plans to clients and senior leadership.   

• Ability to develop, articulate and execute strategic plans which incorporate program level data and market level insights on sales processes and best practices. 

• Strong track record in developing talent and creating growth within a sales and operations team.

• Experience leading scaled teams.

• Track record of attaining and exceeding KPI performance expectations.

• Experience in managing multiple geographies around the world or distributed teams is preferred. 

• Ability to own the client experience from market insights to engagement activities to business reviews. 

• Strong experience managing client expectations and priorities alongside MarketStar’s initiatives and partner relationships. 

• Experience managing statements of work. 

• Track record of success contract negotiations at executive level 

• Aptitude for managing forecasting and budget management rolling up to a P&L.

What We Offer:

In our commitment to our “We Care” value, we believe in providing employees with valuable mental and physical well-being benefits including: 

• Structured learning and career development programs

• Mental health program

• Generous Paid Time Off policy 

• Paid medical leave

• Child/Dependent care reimbursement 

• Education reimbursement

• 401k match, hardship loan program, access to financial wellness advisor

• Comprehensive healthcare coverage including medical, dental, and vision

MarketStar is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state, and local laws that prohibit employment discrimination. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual who identifies as someone with a disability and require reasonable accommodation(s) to complete any part of the job application process, please contact us at 

people.success@marketstar.com