We are seeking a strategic and inspiring Director of Client Service Operations to drive operational excellence across two divisions while fostering a cohesive and positive employee experience. This leader will leverage analytics, technology, and process optimization to elevate both the client and team member experience.To Apply Now - email your resume to
job-6nm8b4v4-1e4ngrk82rw3kdm@sagedata.io
Key Responsibilities
Leadership & Development
Develop and mentor service team leaders and functional leaders
Foster a highly engaged and collaborative workforce
Communicate company vision and align service teams with organizational goals
Operational Leadership
Partner with executive leadership to implement strategic initiatives
Establish consistent operating standards across service departments
Lead operational support functions including:
Data analytics
Quality control auditing
Training
Workflow optimization
Manage service operations vendors and represent the company brand professionally
Establish and monitor KPIs to drive accuracy, efficiency, and client satisfaction
Analytics & Reporting
Oversee operational reporting and performance analytics
Interpret leading and lagging indicators to support decision-making
Utilize dashboards and reporting tools to generate actionable insights
Applied Epic experience preferred
Client Experience
Ensure delivery of a consistent, high-quality client experience
Maintain strong retention and service excellence metrics
Balance operational efficiency with a relationship-focused service model
Qualifications
Alignment with company values
12–15 years of operations leadership experience
Experience managing leaders of leaders
Strong track record of developing talent and building teams
Excellent analytical and technical skills
Experience with CRM systems and workflow tools
Proven success leading process improvements and systems implementations
High emotional intelligence and strong communication skills
Compensation & Benefits
Base Salary: $110K–$145K
15% Bonus Opportunity
Excellent Benefits Package
Please send your resume to Andree@Stafffinancial.com for immediate consideration.