Director of Client Services

• Conduct comprehensive in-home client assessments to determine care needs and develop individualized service plans.
• Develop, implement, and regularly update client service plans to reflect changing needs and goals.
• Monitor client progress and ensure services remain appropriate and effective.
• Ensure all client documentation is accurate, complete, and compliant with company standards.
• Maintain confidentiality and professionalism in all client interactions.

• Conduct supervisory visits, quality assurance visits, and routine client check-ins.
• Evaluate the quality of services being provided and identify opportunities for improvement.
• Ensure clients receive consistent, compassionate, and high-quality care.
• Address concerns proactively to maintain excellent client outcomes.

• Build and maintain strong relationships with clients and their families.
• Respond promptly and professionally to client concerns, complaints, and service issues.
• Develop solutions that prioritize client satisfaction while supporting company policies.
• Work to improve client retention through exceptional service and relationship management.

• Collaborate closely with Scheduling, Operations, and Administrative staff to ensure continuity of care.
• Communicate changes in client needs, schedules, or service plans promptly.
• Assist in matching caregivers to clients based on skills, personality, and client preferences.
• Support successful client admissions and transitions of care.

• Provide guidance and support to caregivers regarding client care plans and expectations.
• Conduct supervisory visits and caregiver observations when appropriate.
• Foster positive working relationships with caregivers while promoting accountability and quality service.

• Represent Home Helpers professionally within the community.
• Participate in networking events, Senior Expos, educational presentations, and outreach opportunities.
• Build and maintain positive relationships with healthcare providers, hospitals, senior communities, case managers, social workers, and referral partners.
• Promote Home Helpers' mission and services throughout the community.

• Participate in the agency's on-call rotation as assigned.
• Respond promptly to client, caregiver, and emergency situations after business hours.
• Provide support and solutions to ensure uninterrupted client care.
• Maintain professionalism and sound judgment during urgent situations.

• Maintain regular office hours and be present in the office as required to support staff, clients, and daily operations.
• Work collaboratively with the Executive Director, Director of Operations, Scheduling Coordinator, Recruiter, and other team members.
• Foster a positive, respectful, and team-oriented workplace culture.
• Participate in staff meetings, training, and ongoing professional development.
• Assist team members when needed to ensure agency success.
• Demonstrate flexibility and a willingness to support the overall needs of the business.

• Serve as a leader who models Home Helpers' core values, professionalism, integrity, and compassion.
• Maintain a positive attitude and solution-focused approach in all interactions.
• Dress professionally and represent Home Helpers positively both inside and outside the office.
• Maintain strong organizational skills, effective communication, and attention to detail.
• Protect confidential information and comply with all applicable company policies.

• Bachelor's degree in Healthcare Administration, Social Work, Nursing, Human Services, Business, or related field preferred but not required.
• Previous leadership experience in home care, healthcare, senior services, or client services required.
• Strong knowledge of customer service principles and relationship management.
• Excellent verbal and written communication skills.
• Exceptional organizational and time management abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving and conflict-resolution skills.
• Proficiency with electronic documentation systems and Microsoft Office.
• Valid driver's license, reliable transportation, and proof of automobile insurance.

• Leadership
• Compassion and empathy
• Client-centered care
• Critical thinking
• Communication
• Relationship building
• Conflict resolution
• Organization and time management
• Team collaboration
• Accountability
• Professionalism
• Adaptability

• High client satisfaction and retention.
• Timely completion of assessments and service plan updates.
• Consistent quality assurance visits and documentation.
• Strong relationships with clients, families, caregivers, and referral partners.
• Effective communication across departments.
• Positive team collaboration and workplace culture.
• Successful community outreach and referral development.
• Consistent professionalism, accountability, and leadership that reflects the Home Helpers mission of providing exceptional care and peace of mind to every family we serve.