Director of Client Services

What We Need

Corpay is currently looking to hire a Director of Client Services within our Client Services organization. This position falls under our Account Management team and is located in Louisville, KY. As the Director, Client Services, you will lead the account management team responsible for the day-to-day relationships with our gift card program clients, ensuring a consistent, best-in-class client experience while driving revenue growth within existing accounts. Working collaboratively with associates across sales, operations, and implementation, you will oversee service delivery, coach and develop your team, and serve as a senior escalation point for complex client needs. This role requires the ability to balance operational excellence with a growth orientation across a portfolio of high-profile clients.

This role reports to the Vice President, Client Services and partners closely with a peer VP who co-leads the account management function. Periodic domestic travel may be required for client meetings, business reviews, and company events.

How We Work

As a Director of Client Services, you will be expected to work in an office environment. Corpay will set you up for success by providing:

• Assigned workspace in Louisville, KY
• Company-issued equipment
• Hands-on training

Role Responsibilities

The responsibilities of the role will include:

• Leading, coaching, and developing the account management team to ensure strong performance, accountability, and professional growth.
• Identifying opportunities to grow revenue within existing client accounts through upselling, cross-selling, and expansion of services.
• Partnering with sales and account leadership to support renewal strategies, pricing discussions, and client growth plans.
• Owning senior-level client relationships and acting as an escalation point for complex service concerns or delivery issues.
• Coaching account managers on maintaining a strong cadence of business reviews and regular client communication.
• Establishing and maintaining service standards, processes, and workflows that support a best-in-class client experience.
• Optimizing account-manager-to-portfolio assignments so portfolios match skill sets and are positioned to grow.
• Monitoring client health, retention trends, service levels, and operational metrics to identify risks and opportunities.
• Partnering across sales, operations, implementation, and other internal teams to ensure seamless onboarding, delivery, and ongoing support.
• Leading client business reviews that highlight value delivered, uncover evolving needs, and position additional solutions aligned with client goals.
• Preparing and presenting regular updates, business reviews, and performance insights to executive leadership.
• Ensuring compliance with company policies, service commitments, and applicable contractual requirements.

Qualifications & Skills

• Bachelor’s degree in business, communications, management, or a related field; advanced degree preferred.
• 8+ years of progressive experience in client services, account management, customer success, or a related client-facing leadership role.
• Proven ability to build strong client relationships and lead through complex service environments.
• Strong business acumen with experience managing performance metrics, budgets, and resource planning.
• Excellent communication, presentation, problem-solving, and conflict-resolution skills.
• Demonstrated ability to work cross-functionally and influence outcomes across multiple stakeholders.
• Proficiency with CRM, reporting tools, and Microsoft Office applications.

Benefits & Perks

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

About Corpay

Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.

As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.

Transparency & Compliance

Equal Opportunity Employer

Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.

Use of Artificial Intelligence in Hiring

Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.

Pay Philosophy

Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.