Director of Clinic Operations

MultiCare Health System

Tacoma, WA

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JOB DETAILS

JOB TYPE

Full-time, Employee

SKILLS

Accreditation Standards, Administrative Management, Alliance/Partner Management, Business Administration, Career Development, Emergency Services, Fellowship, Finance, Financial Administration, Healthcare Administration, Healthcare Providers, Healthcare Reimbursement, Hospital, Leadership, Maintain Compliance, Managed Care, Marketing, Operational Improvement, Operational Strategy, Patient Care, Patient Safety, Performance Analysis, Performance Metrics, Public Health, Quality of Care, Regulatory Compliance, Regulatory Requirements, Service Delivery, Strategic Planning, Surgical Procedures, Team Lead/Manager, Technical Support, Tuition Fees

LOCATION

Tacoma, WA

POSTED

30+ days ago

You Belong Here.

At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health and well-being of the communities we serve.

FTE: 1.0, Shift: Days, Schedule: Business Hours

Position Summary
The Director of Clinic Operations provides operational oversight and strategic leadership for a network of ambulatory clinics, ensuring the delivery of high-quality, patient-centered care. Reporting directly to the Assistant Vice President or Chief Operating Officer, this role is responsible for driving performance across clinical, financial, and administrative domains. The Director leads a team of clinic managers and collaborates with physicians, staff, and executive leadership to optimize workflows, enhance patient experience, and achieve organizational goals.
Responsibilities

Drive operational excellence across clinics by standardizing policies, procedures, and performance metrics, while overseeing key functions including finance, marketing, HR, IT, and ancillary services.
Act as a key liaison with internal and external stakeholders - while collaborating with clinical dyads and executive leadership to foster provider engagement and alignment, and representing service lines in professional organizations and strategic partnerships.
Lead the creation and execution of innovative care models and service delivery enhancements, support managed care and third-party contracting initiatives, and contribute to compensation and reimbursement strategies as needed.
Ensure adherence to regulatory requirements and accreditation standards, while maintaining accountability for meeting approved performance targets and reporting outcomes.
Support strategic initiatives to improve clinical, operational, and financial performance, expand market access, and drive innovation and quality through collaboration with clinical dyads and executive leadership.

Requirements

Bachelor's Degree required or comparable years of related experience
Master's degree in healthcare administration, public health, business administration or related clinical area preferred
5-7 years' experience in healthcare administration/management

About Capital Medical Center

MultiCare Capital Medical Center is a 107-bed community hospital providing award-winning care to Olympia and surrounding communities. Recognized for excellence in patient safety, the hospital offers more than 20 specialties including emergency services, surgical care and a dedicated birth center - all delivered with compassion and integrity.

About the Olympia Community

As Washington's capital, Olympia combines historic charm with natural beauty along southern Puget Sound. A stable workforce and well-supported schools complement a thriving downtown with eclectic shopping, dining and cultural experiences. Residents enjoy over 40 parks and trails, saltwater beaches and forested landscapes - perfect for outdoor enthusiasts.

Why MultiCare?

Rooted in the local community - Partnering with patients, families and neighbors across the Pacific Northwest for more than 140 years

Growth and education - Competitive tuition assistance, award-winning residencies, fellowships and career development to invest in your future

Well-being and support - Generous PTO, Code Lavender and Employee Assistance Programs to help you maintain balance and feel cared for at work and in life

Living our values - Respect, integrity, kindness and collaboration guide how we care for patients, communities and each other

Belonging for all - Employee Resource Groups, inclusion initiatives and outreach programs support a workplace where every voice is valued

Pacific Northwest lifestyle - Work and live where natural beauty, adventure and strong community connections are part of everyday life

Pay and Benefit Expectations
We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $123,198.00 - $177,278.00 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant's years of experience align.

Associated benefit information can be viewed here.

MultiCare is an equal opportunity employer. Hiring decisions are made without regard to race, color, religion, national origin, sexual orientation, gender identity, disability or veteran status. EOE/AA/M/F/D/V

About the Company

MultiCare Health System

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