Director of Clinical Operations

Director of Clinical Operations - 59058 - Mission Pet Health

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Director of Clinical Operations

General Information

Ref #

52735

Department

Field Operations

Job Site

Mission Pet Health

Date Published

07-15-2026

Pay Class

Full-Time

Job Description

The Director of Clinical Operations is responsible for coaching/mentoring Founding Leads, developing clinical leadership skills, supporting/implementing Livewell Standards of Care, and providing input/expertise on the broader clinical strategy.

Responsibilities and Benefits

HOSPITAL COACHING/QUALITY ASSURANCE (75%)

COACHING CLINICAL LEADS:

• Providing guidance and mentorship to Founding Leads, which could include those that are currently in leadership roles (existing Livewell practices) or transitioning into leadership roles (future Livewell practices)

• Resolve medical issues as they come up

• Support Founding Leads with line management issues (HM partnership)

• Primary line manager for all Founding Leads

• 1:1s

• Discuss challenges, review goals, discuss KPIs, provide feedback, and leadership development

• Use real scenarios to guide decision-making and problem-solving

• Peer mentorship - pair with experienced Founding Leads (buddy system)

• Group meetings - opportunity for all founding leads to discussing/sharing successes, failures, and opportunities. Goal would be to eliminate the "silo" mentality

SITE INSPECTION/VISITS:

• Assess quality standards and compliance
• Diagnose areas of opportunity and improvement
• Evaluate HM and FDVM partnership

STRATEGY/PROJECTS (20%)

• Create a unified, high quality care model across ALL Livewell practices. Most importantly, a clinical strategy that drives growth, client satisfaction and team alignment

• Develop Clinical Leadership

• Designing and implementing programs or initiatives to strengthen leadership skills and clinical experience. This might involve training sessions, leadership workshops, 1:1 mentoring

• Essentially create the Livewell playbook for leadership development

• Create a structured program that includes:

• Team Management

• Financial and Operational aspects of Livewell - DVM perspective

• Client Communication

• Culture (leadership influences culture - culture influences behavior)

• Encourage feedback loops - regular meetings with Livewell team

• Recognition and Reward

• Annual FDVM Leadership event

• Provide insight into supporting the creation of the Standards of Care

• Collaborate with experts - specialists

• Establish clear, evidence-based protocols for medical care across all Livewell practices to ensure consistency and quality

• Diagnostics

• Treatment Plans

• Client Communication

• Establish parameters to assess success/compliance

PROFESSIONAL DEVELOPMENT (5%)

MINIMUM QUALIFICATIONS

(Education, licenses, certifications, and experience required to fulfill the essential duties, including computer skills as required)

• Doctor of Veterinary Medicine (DVM) licensure - active and in good standing
• Previous ownership (veterinary hospital) experience (de novo) - preferred
• Previous leadership role, ideally offsite operational multi-site
• Ability to be a multisite operator
• Demonstrated experience in planning and managing at strategic and operational levels.
• Intermediate computer skills and proficiency in Google, MS Excel, MS Word, Outlook, and PowerPoint required.
• Fluent in the written and verbal skills necessary to perform successfully the essential functions, duties, and responsibilities of the position (English).

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