Director of Clinical Scheduling

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Job Type

Full-time

Description

Who We Are

Aria Care Partners is the national leader in providing onsite dental, vision, hearing, and podiatry care to over 3500 long-term care and skilled nursing facilities across 25 states. Aria Care Partners believes that our clinicians should be able to focus on providing the best, most comprehensive care for their patients. Our clinicians visit different skilled nursing communities daily, bringing life-affirming care to an underserved population.

Our Success

Our business model, innovation, customer support and teamwork deliver an unparalleled customer experience, resulting in a customer satisfaction rating of over 98%. Executing this strategic philosophy resulted in rapid company growth with revenue increases of 25%-30% annually over the last 4 years, nearly doubling the size of the company.

Our Values and Mission

Company values include caring fully for our customers and fellow employees, striving for excellence and continuous improvement, and excelling through the power of teamwork and collaboration. At Aria Care Partners, our mission is to enrich the quality of life for every resident with passion and compassion.

Working at Aria Matters!

About the Role

The Director of Clinical Scheduling is responsible for overseeing Vision, Hearing and Podiatry scheduling and the Clinical Care Coordinators for Vision, Hearing and Podiatry, driving efficiency and accountability, and ensuring long-term client satisfaction. This role develops and executes scheduling strategies, mentors team members, and collaborates cross-functionally to enhance the customer experience and maximize service efficiency and delivery.

What You'll Do

• Lead and mentor Vision, Hearing and Podiatry Clinical Care Coordinator team to create efficient schedules.
• Work with Director of Customer Support to resolve client issues and complaints promptly to maintain trust and satisfaction.
• Work with scheduling teams for other service lines to ensure best user experience for our customers.
• Work with systems to identify gaps and find solutions to scheduling processes/procedures.
• Monitor scheduling efficiencies (patients scheduled per day, facility frequency) and adjust strategies as needed.
• Identify opportunities for improving scheduling processes and systems and implement with team.
• Collaborate with sales, marketing and product teams to ensure service delivery in new markets.
• Prepare and present reports on service delivery across markets.
• Foster a culture of continuous improvement and customer focus.

Requirements

What We're Looking For

• Prior experience in a leadership role, manager experience preferred.
• Strong leadership, communication and interpersonal skills.
• Ability to analyze data and translate insights into actionable strategies.

Qualities You Have

• CRM proficiency (e.g. Salesforce, HubSpot).
• Strategic thinking and problem solving.
• Team development and performance coaching.

Physical Demands & Working Conditions

• Work is performed in our Overland Park office with minimal exposure to health or safety hazards. Substantial time is spent working on a computer.

What's In It For You

We offer a comprehensive benefit package for you and your family, including:

• Paid Time Off (PTO), which starts accruing from your first day at work
• Generous paid holiday schedule, including a FULL WEEK OFF at Christmas
• 401k Retirement Plan with 100% Company Match on your first 4%
• Medical insurance
• Dental insurance
• Vision insurance
• Pet insurance
• Company match for Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Company paid Employee Assistance Program (EAP)
• Life and Disability Insurance
• Wellness Program
• And more!

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