Director of Clinical Services

Care with Heart. Work with Purpose.

Volunteers of America National Services (VOANS) is seeking a Director of Clinical Services. The Director of Clinical Services provides oversight and management of the overall clinical and operational effectiveness of the PACE clinic and homecare departments to ensure the consistency and quality of care provided to program participants. This is a onsite role.  Proudly Great Place to Work® Certified for 8 consecutive years.

Location: 960 South 4th Street Louisville, Kentucky 40243 and 1700 Old Bluegrass Avenue, Suite 200 Louisville, KY 40215

Schedule: Monday-Friday 8:00 AM-5:00 PM (Occasional Weekends)

The Director of Clinical Services objective is to provide oversight and management of the overall clinical and operational effectiveness of the PACE clinic and homecare departments to ensure the consistency and quality of care provided to program participants.

Why You’ll Love It Here

• Mission-driven work that makes a difference
• Supportive and collaborative leadership
• Strong, team-oriented culture
• Opportunities for career growth and advancement
• Inclusive and purpose-driven environment

What We Offer

• Medical, Dental & Vision Insurance
• 403(b) Retirement Plan with discretionary contribution
• Paid Time Off (Vacation, Holiday & Sick Days)
• Life Insurance & Short-Term Disability
• Employee Assistance Program
• Wellness incentives (earn up to $350)
• Early pay access (up to 50% of earnings)
• Referral bonuses & career scholarships

Key Responsibilities

• Provides oversight, management and direction of the overall operational and clinical effectiveness of the PACE clinic, homecare department, and medication department.
• In collaboration with the medical director, provides oversight, management, and coordination of the consistency and quality of the clinical aspects of the twenty-four (24) hour care provided to program participants.
• Provides direct supervision and support of the Clinic Manager, Homecare Manager and the medication department.
• Oversees the provision of nursing care to ensure all ordered, approved, and care planned nursing care and services are delivered timely and in accordance with nursing standards of practice.
• In conjunction with the Medical Director and Director of Clinical Support, develop policies, procedures and guidelines for participant care (e.g., triage, disease management, adherence to NPA model practices).
• Develops and oversees the implementation of clinical and other programs to improve participant outcomes and/or improve the quality and effectiveness of care provided, including but not limited to utilization management, residential care coordination, end-of-life/palliative care program, advanced care planning, etc.
• Responsible for budgetary management of clinic, homecare and medication departments; and is accountable for meeting established financial, operational, and quality targets.
• Functions as an engaged member of the leadership team. Coordinate and partner with other leadership team members, assisting in developing and implementing organizational and strategic initiatives.
• Actively participates and engages in the implementation of quality improvement initiatives. Actively participates as a member of the Quality Assurance Committee.
• Oversees SCC’s infection control and wound care programs to ensure optimal participant outcomes and continuous improvement.
• Coordinates with contracted service providers (e.g., nursing homes, assisted living, lab, oxygen, etc.) to ensure effective care and service delivery to program participants.
• Ensures that direct reports' job responsibilities, authorities, and accountability are defined and understood
• Engages in team building, coaches and mentors staff, instructs and teaches staff as needed, and trains clinical staff to function independently.
• Oversees the system/process for ensuring both compliance and effectiveness of orientation and ongoing competencies for all staff providing clinical services, including registered nurses (RNs), licensed practical nurses (LPNs), certified nursing assistants (CNAs), personal care attendants (PCAs), medication technicians, etc. Ensures that clinical staff work within their scope of practice.
• Communicate with weekend and after-hours staff, following up appropriately.
• Manages and reviews participants' records, charts, pertinent information, and staff documentation. Documents as needed in medical records according to Senior CommUnity Care standards
• Educate staff in regard to care and treatment for the elderly as needed.
• As needed or required, provide nursing care to participants to ensure ongoing continuity of participant care, including participation in the on-call rotation in emergent staffing situations.
• Establishes and maintains accountability for high customer service standards; monitors, evaluates, and responds to opportunities for improved participant and family/caregiver satisfaction.
• Maintains the stability and reputation of Senior CommUnity Care by ensuring all activities and operations are performed in compliance with local, State, and Federal laws and regulations and organizational policy.
• Is responsible for adherence to program/organizational cultural standards, including supporting the development and integration of these standards within the team through modeling, coaching, and accountability.
• Acts within the scope of his or her authority to practice.
• Follows all Senior CommUnity Care policies and procedures and Occupational Safety and Health Administration (OSHA) safety guidelines.
• Protects privacy and maintains confidentiality of all company procedures, results and information about employees, participants and families.
• Handles potentially infectious specimens with appropriate biohazard precautions, and practices Universal precautions.
• Participates in continuing education classes and any required staff and training meetings. Maintains professional affiliations and any required certifications.
• Performs other duties as required or requested.

Qualifications

• Education: Graduate of a school of professional nursing with a Bachelor’s of Science in Nursing (BSN). Current State Registered Nurses License and Cardio Pulmonary Resuscitation (CPR) certification required.
• Experience: A minimum of four (4) years’ experience in working with the frail or elderly population required. At least four (4) years of nurse management experience in a hospital, nursing home or community-based setting strongly preferred. Proven experience leading a team of professionals.
• Strong ability to create, build and maintain relationships at all levels.
• Must have medical clearance for communicable diseases and up-to-date immunizations before having direct participant contact.
• Must have a valid driver’s license, proof of insurance and have means of transportation.

At VOANS, we celebrate sharing, encouraging and embracing diversity. Equal employment opportunities are available to all without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, parental status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. We believe that blending individual strengths and unique personal differences nurtures and supports our organizations shared commitment to our mission and creates an inclusive and diverse environment where everyone feels valued and has the opportunity to do their personal best.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.