Director of Community Integration

Summary

The Director of Community Integration provides leadership, operational oversight, and program management for Community Integration services, ensuring meaningful community engagement, regulatory compliance, waiver services delivery, systems oversight, and participant outcomes across all locations.

Essential Job Functions

• Oversee daily operations across all Community Integration locations.
• Performs job responsibilities in a manner that supports person-centered services and contributes to positive outcomes for individuals receiving support.
• Ensure Community Living Engagement activities and community outings occur consistently.
• Supervise Assistant Directors, Program Coordinators, and DSPs.
• Manage Therap, LaSRS, electronic documentation, billing, and reporting systems.
• Establish community partnerships and volunteer opportunities.
• Ensure compliance with Medicaid Waiver, CARF, state, and federal regulations.
• Conduct quality assurance reviews and audits.
• Support hiring, training, and staff development.
• Monitor budgets and departmental performance.
• Represent ArcGNO in community and provider meetings.
• Lead departmental quality improvement by monitoring participant outcomes, service effectiveness, performance metrics, and stakeholder feedback to enhance services and outcomes.
• Review incidents and operational trends, ensure timely reporting, and implement corrective actions to reduce risk and improve service quality.
• Participate in organizational quality improvement, risk management, strategic planning, and CARF accreditation activities.
• Recruit, hire, supervise, coach, mentor, and evaluate Assistant Directors, Program Coordinators, DSPs, and assigned personnel.
• Ensure departmental emergency preparedness, participate in disaster planning, and maintain continuity of participant supports during emergencies.
• Ensure documentation is timely, accurate, complete, and compliant with CARF standards, Medicaid Waiver requirements, and organizational policies.

Competencies

• Teamwork Collaboration them in lives with core values
• Responsibility accountability.
• Commercial Awareness Mission & Regulatory Acumen
• Decision Making
• Effective Communication
• Integrity
• Result Orientation
• Problem Solving

Education and Experience Requirements

• Bachelor's Degree in Human Services, Social Work, Psychology, Rehabilitation Services, Business Administration, or related field.
• Minimum 5 years of experience in I/DD or waiver services, including supervisory experience.
• Knowledge and demonstrated conviction and capability in understanding, accepting, and working with individuals with intellectual disabilities
• Preferred experience with Therap, LaSRS, community integration services, volunteer site development, and Medicaid Waiver programs required
• Valid LA driver’s license and current auto insurance

Benefits

• Retention Bonus
• 401(k) retirement plan with employer match
• Medical, dental, and vision, etc.
• Employer-paid life insurance
• Employee Assistance Program (EAP)
• Paid time off and paid holidays
• Professional development and training opportunities
• Mileage reimbursement for eligible business travel

Working Conditions and Physical Demands

This position is primarily based in a professional office environment and requires the routine use of standard office equipment, including computers, printers, copiers, telephones, and other business technology. Regular travel to ArcGNO's various program locations is required to support organizational operations and workforce needs. The role also involves frequent interaction with employees, leadership, candidates, vendors, and other external stakeholders.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position.

Disclaimer:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. This job description shall not constitute or be construed as a promise of employment or as a contract between the Arc of Greater New Orleans and any of its employees.

EEO Statement

The Arc of Greater New Orleans is an equal-opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability-protected veteran status, or any other factor protected by applicable federal, state, or local laws. Individuals who require reasonable accommodations under the Americans with Disabilities Act in order to participate in the search process should notify the Human Resources department.