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Skills
Analysis Skillsunmatched
Board Meetingunmatched
Business Operationsunmatched
Communication Skillsunmatched
Condominiumsunmatched
Conflict Resolutionunmatched
Customer Retention/Renewalunmatched
Customer Satisfactionunmatched
Customer Support/Serviceunmatched
Financial Strategyunmatched
Leadershipunmatched
Microsoft Excelunmatched
Negotiation Skillsunmatched
Presentation/Verbal Skillsunmatched
Problem Solving Skillsunmatched
Process Improvementunmatched
Proposal Developmentunmatched
Public/Media/Press/Analyst Relationsunmatched
Quality Controlunmatched
Quality Managementunmatched
Team Lead/Managerunmatched
Team Playerunmatched
Writing Skillsunmatched
Description
COMMUNITY ASSOCIATION MANAGER (HOA Manager)
OVERVIEW
Our client is looking for a dynamic Director of Community Management to join their expanding team. In this position, you will be responsible for aligning Community Managers with the mission and strategic vision of the company. You will be collaborating and communicating with employees, boards, vendors, attorneys, and residents.
WHAT YOU'LL DO
Responsible for client retention and satisfaction.
Responsible for staff planning, decision-making, facilitating and process improvement.
Provides regular performance feedback, develops subordinates’ skills and encourages growth.
Delegates work assignments, gives authority to work independently, sets expectations and monitors delegated activities.
Advise team members and clients on financial strategies and other financial decisions
Ability to review and assess clients' assets, liabilities and overall financial conditions
Ability to effectively manage teams
Develop RFP and Scope of works for projects
Assist Board of Directors with action items and to do-lists
Attend and Conduct Board of Director meetings
Quality control supervision over all manager activities
WHY YOU MATTER
Dedication to Your Residents – working to exceed their expectations and maintain the association to the company's high standards
Dedication to the Vision – striving to exceed expectations, always being a team player, and persisting until the job is done.
Dedication to Your Team – you roll up your sleeves and assist team members—no job is “above/below your pay grade”
WHAT IT TAKES
4-6 years’ experience managing single-family communities and condominium associations
Strategic thinking and visionary leadership
Ability to motivate a workforce
Ability to build and maintain relationships
Effective management and delegation
Effective decision-making skills
PR and Presentation skills
Understand a multi-faceted business operation
Negotiation skills
Creative problem solving and conflict resolution
Strong financial acumen
Ability to deliver 5-star customer service to the Board and the residents