Director of Consumer Experience

Your future role at a glance

Location: Indianapolis, IN

Facility: St. Vincent Health Corp Office

Department: Consumer Experience

Schedule: Full Time | Day-shift

Salary: $138,258.29 - $195,187.61 per year

Eligible for an annual bonus incentive

Life at Ascension: Where purpose meets opportunity

Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 97,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you'll find an inclusive and supportive environment where your contributions truly matter.

Benefits that help you thrive

• Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options
• Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance
• Time to recharge: pro-rated paid time off (PTO) and holidays
• Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning
• Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources
• Family support: parental leave, adoption assistance and family benefits
• Other benefits: optional legal and pet insurance, transportation savings and more

How you'll make an impact in this role

• Lead market-level execution of Ascension's Consumer Experience (CX) strategy, aligning system-wide CX goals with local strategic priorities and operations.
• Serve as the key connection point between system strategy and market execution, representing local needs in enterprise conversations and translating system innovations into market impact.
• Drive transformative change, accountability, and performance for all CX functions across the market.
• Collaborate closely with market leadership in a highly matrixed environment, requiring strong communication and influence skills.
• Build cross-functional relationships to embed CX as a core driver of strategic and operational outcome

What minimum requirements you'll need

Education:

• High School diploma equivalency with 5 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management OR Associate''s degree/Bachelor''s degree with 3 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management.

What additional preferences we''re seeking

• Bachelor''s Degree required, Master's Degree preferred
• 5 years of consumer experience leadership, 7 years preferred
• Healthcare background not required
• Experience management background: hospitality, healthcare, etc

Equal employment opportunity employer

Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.

Fraud prevention notice

Prospective applicants should be vigilant against fraudulent job offers and interview requests. Scammers may use sophisticated tactics to impersonate Ascension employees. To ensure your safety, please remember: Ascension will never ask for payment or to provide banking or financial information as part of the job application or hiring process. Our legitimate email communications will always come from an @ascension.org email address; do not trust other domains, and an official offer will only be extended to candidates who have completed a job application through our authorized applicant tracking system.

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