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Skills
Billingunmatched
Communication Skillsunmatched
Customer Experienceunmatched
Customer Service Managementunmatched
Customer Service Operationsunmatched
Customer Support/Serviceunmatched
Insuranceunmatched
Leadershipunmatched
Operationsunmatched
People Managementunmatched
Performance Analysisunmatched
Performance Metricsunmatched
Problem Solving Skillsunmatched
Process Improvementunmatched
Quality Assurance Methodologyunmatched
Team Buildingunmatched
Team Lead/Managerunmatched
Time Managementunmatched
Training/Teachingunmatched
Description
Benefits:
401(k)
401(k) matching
Bonus based on performance
Opportunity for advancement
Paid time off
Profit sharing
Training & development
You May Be a Great Fit as a Director of Customer Service at Bryan Jacobs - State Farm Insurance if:
You’re the person people call first when life goes sideways - calm, steady, and ready to help.
You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
You’re a natural relationship-builder who earns trust quickly and keeps it.
You listen first, then guide, making customers feel understood while confidently recommending solutions.
You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.
Location Address: 1613 25th Ave, Gulfport, MS 39501
At Bryan Jacobs - State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.
Seeking a Director of Customer Service to lead customer experience initiatives and oversee service operations. The role supports team coordination, quality assurance, and process improvement.
Responsibilities
Lead and manage daily customer service operations.
Train and support team members to achieve service standards.
Monitor performance metrics and identify areas for improvement.
Coordinate communication between team members and customers.
Assist with policy inquiries, billing coordination, and issue resolution.
Qualifications
Leadership or supervisory experience preferred.
Strong communication and time management skills.
Ability to motivate and support team development.
Must meet applicable state licensing requirements.