You May Be a Great Fit as a Director of Customer Service at Carey Heitman - State Farm Agent
if: - You’re the person people call first when life goes sideways - calm, steady, and ready to help.
- You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
- You’re a natural relationship-builder who earns trust quickly and keeps it.
- You listen first, then guide, making customers feel understood while confidently recommending solutions.
- You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.
Location Address: St.Robert, MO 65584
At Carey Heitman - State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us
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Seeking a
Director of Customer Service to lead customer experience initiatives and oversee service operations. The role supports team coordination, quality assurance, and process improvement.
Responsibilities- Lead and manage daily customer service operations.
- Train and support team members to achieve service standards.
- Monitor performance metrics and identify areas for improvement.
- Coordinate communication between team members and customers.
- Assist with policy inquiries, billing coordination, and issue resolution.
Qualifications- Leadership or supervisory experience preferred.
- Strong communication and time management skills.
- Ability to motivate and support team development.
- Must meet applicable state licensing requirements.