Director of Customer Success

Director of Customer Success at Movn Health

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Director of Customer Success

• NY, US - %LABEL_POSITION_TYPE_REMOTE_ANY%
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• Sales and Marketing
• $140k - $180k / year
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• Director of Customer Success
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Location: Remote (East Coast / Southeast preferred) | Reports to: CEO | Travel: ~50% (variable)

About Movn Health

Movn Health is redefining how people recover from heart disease. As the nation's leading virtual cardiac rehabilitation and cardiovascular care provider, our mission is to help every person live a longer, stronger, and more confident life after a heart event. Developed in collaboration with Stanford University and grounded in decades of published clinical research, Movn delivers a recovery experience that is personalized, compassionate, and proven to improve outcomes. Our fully virtual program makes world-class cardiac rehab accessible from home - helping patients build lasting heart-healthy habits while reducing hospital readmissions and costs for our partners. At Movn Health, we believe heart care should be human, proactive, and accessible to everyone - and we're building the future of cardiac recovery to make that vision real.

The Role

We're looking for a Director of Customer Success who is equal parts relationship-builder and revenue orchestrator. This is not a passive account management role - you'll be the person who turns satisfied partners into enthusiastic referral champions, and who brings the right intelligence back into the organization to unlock growth across payer contracting, new business lines, and marketing.

You'll work in close partnership with the CEO on revenue strategy, serving as the connective tissue between our clinical outcomes and the provider and payer partners who refer patients to us. You'll be on the road regularly - meeting cardiologists, practice managers, and hospital administrators - with a particular focus on the Northeast corridor and Mid-Atlantic, while covering national accounts as the business scales.

You'll own the full post-sale lifecycle: onboarding, engagement, referral growth, renewals, and expansion. You'll also be expected to deliberately pursue a measured volume of new logo opportunities - particularly where your existing relationships open doors. And critically, you'll serve as the eyes and ears of the field - bringing partner intel back to payer contracting, ops, and marketing and bringing new changes to help the whole revenue engine move faster.

What You'll Own

• Grow qualified referral volume across existing hospital, cardiology group, and health plan partnerships - nationally, with depth in the Northeast and Mid-Atlantic
• Drive renewals and achieve >100% Net Revenue Retention through upsells, site expansions, and consistent partner engagement
• Activate new provider groups under existing payer agreements
• Activate payer partnerships in regions to maximize company impact
• Serve as a cross-functional intelligence hub - bringing field insights to payer contracting, marketing, and operations to accelerate payer enrollments, new business line activation, and patient conversion
• Deliberately identify and pursue a target number of net-new sales opportunities per quarter, in close partnership with new sales team
• Build and execute a standardized implementation and onboarding playbook for new partner launches, lay the groundwork for a scalable customer success function - with the expectation of building and leading a team as volume grows
• Run a consistent QBR cadence with all key partners, translating operational and clinical outcomes into compelling value narratives
• Turn top-performing partners into active referral advocates and case study participants

What You Bring

• 7-10 years in customer success, account management, or provider/payer relations in digital health, cardiovascular care, or chronic disease management
• Demonstrated success growing a book of business $2M through referrals, renewals, and account expansion
• Experience navigating hospital systems, cardiology groups, and payer-provider dynamics
• Proven ability to translate clinical outcomes data into business value for non-clinical stakeholders
• Established network in the Northeast / Mid-Atlantic healthcare market strongly preferred
• Clinical or allied health background (RN, Exercise Physiologist, PA, etc.) a meaningful plus
• Comfortable with ~50% travel, including frequent in-person visits to partner sites
• Bachelor's degree required; MHA, MBA, or clinical graduate degree preferred

Who You Are

• A natural connector who earns trust quickly and invests in relationships for the long haul
• Mission-oriented - you care deeply about patients getting access to life-changing care
• Metrics-driven - you track referral trends, NRR, pipeline, and partner health with rigor
• Growth-minded - you see customer success and sales as two sides of the same coin
• A future team-builder - you're already thinking about how to scale what you build
• Startup-ready - you move fast, make decisions with imperfect information, and want to see your work directly change lives

Compensation & Benefits

• Medical, dental, and vision insurance - fully or 90% employer-paid
• Unlimited PTO
• All business travel reimbursed
• Home office stipend
• Stock options at Director-level seniority, vesting over 4 years with a 1-year cliff
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