Director of Operations
Dental / Healthcare Practice (Multi-Location)
Location: Manhattan, NY
Work Environment: Onsite
Compensation: $175,000–$200,000 annually
Position Overview
This role supports a high-end, patient-centered dental organization focused on comprehensive, relationship-based care. The Director of Operations partners closely with the Founder to lead day-to-day operations, translate vision into execution, and ensure a consistent, elevated experience for both patients and team members across multiple locations.
This position is ideal for a grounded, organized, and emotionally steady leader who thrives in a high-standard environment and excels at building structure, accountability, and operational excellence.
Key Responsibilities
Operational Leadership
- Oversee daily operations across multiple practice locations
- Develop and implement workflows, systems, and protocols to improve efficiency
- Monitor scheduling flow, staffing levels, and patient pathways
- Ensure treatment rooms, equipment, and clinical flow are optimized
Strategic Execution
- Partner closely with the Founder to turn vision into actionable plans
- Create timelines, processes, and accountability for initiatives
- Maintain momentum and follow-through across departments
- Filter and prioritize requests to protect executive focus
Team Leadership & Culture
- Lead and support team members with clarity, fairness, and consistency
- Conduct regular team check-ins and performance reviews
- Provide coaching, conflict resolution, and accountability
- Foster a culture centered on excellence, warmth, and patient care
Patient Experience
- Ensure a premium, attentive, and consistent patient experience
- Oversee front-desk communication, concierge interactions, and follow-up
- Address patient concerns and escalations calmly and efficiently
- Maintain service standards aligned with a high-touch care model
Systems & Quality Control
- Build and refine systems for scheduling, communication, and follow-up
- Track operational KPIs including case acceptance, cancellations, revenue flow, and team efficiency
- Maintain compliance, documentation, and safety standards
- Manage inventory, supplies, and vendor relationships
Projects & Partnerships
- Support execution of internal initiatives and special programs
- Coordinate logistics for visiting providers, continuing education, and events
- Assist with cross-brand or partnership initiatives when applicable
Qualifications
Required
- 5+ years of operations leadership experience in healthcare, dental, wellness, medical, hospitality, or related environments
- Strong organizational and project management skills
- Exceptional communication and team leadership abilities
- Calm, steady presence in fast-paced settings
- High integrity, professionalism, and emotional intelligence
- Ability to manage multiple priorities without sacrificing quality
Preferred
- Experience in integrative, biologic, or whole-health environments
- Background in high-end or concierge-style practices
- Multi-location operational leadership experience
- Comfort working directly with a visionary founder or executive leader
Ideal Candidate Profile
- Steady and composed under pressure
- Highly structured and systems-oriented
- People-focused with strong leadership instincts
- Detail-oriented and proactive
- Accountable and follow-through driven
- Adaptable while maintaining clarity and focus
What Success Looks Like
- High-performing teams with minimal friction
- A consistent, exceptional patient experience across locations
- Clear communication channels and reliable systems
- Strategic initiatives executed smoothly and efficiently
- An executive leader able to focus on clinical excellence and long-term vision
- A team that feels supported, empowered, and aligned