Director of Distribution

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements list below are representative of the knowledge, education, skills and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Ensures that all EPA and IDEM regulatory requirements and standards are consistently met for operating the distribution system.
• Actively supports the mission statements of the City and the Water Department.
• Responds to emergency situations related to water infrastructure.
• Reviews project scopes and drawings to ensure it meets City standards.
• Assist with hiring, training, team building, and evaluation of water personnel.
• Recognizes good work performed by employees. Recommends employees for promotion.
• Looks for and makes recommendations for improvement.
• Implements, oversees and maintains the City of South Bend's personnel procedures and policies.
• Follows the City's progressive discipline practices as necessary. Assumes administrative duties (timecards, vacation schedules, overtime assignments, record keeping and reporting) as necessary.
• Maintains schedules and reviews jobs for completeness and correctness.
• Confirms appropriate manpower for each planned job to assure appropriate skills composition of each assigned crew or individual for effective work execution.
• Participates in weekly coordination meetings to ensure that each week's scheduled activities are mutually agreed upon and have the right priority.
• Ensures that good housekeeping and safe work practices are followed.
• Actively leads safety and information sharing meetings
• Identifies and provides training for staff.
• Writes SOP's and provides technical assistance and expertise to management on how best to operate and maintain the treatment equipment.
• Supports the maintenance and development of water distribution GIS data
• Provides timely progress reporting to management on all performance data with regular updates on relevant issues. Participates in the budgeting process.
• Actively uses maintenance management software for service requests, work ordering review, parts ordering, and inventory.
• Oversees the meter service personnel and practices
• Makes recommendations for continuous improvement of the processes and systems used in operations.
• Ensures that all contact with customers is adequately documented in the customer service software
• Maintain professional and sound regulatory, governmental, media, community, customer and employee relations and communications.
• As a member of the Water Department leadership team, the Director of Distribution will be a leader in efficiency, accountability standards, and continuous improvement concepts.

SUPERVISION EXERCISED:

• Provides oversight to the Service Line Repair Program Cross Connection & Water Loss, Construction & Maintenance and Meter Services.
• Direct Reports - Manager of Construction and Maintenance, Manager of Cross Connection & Records, Manager of Meter Service, Manager of Service Line Repair
• Responsible for budget recommendations and accountability; supports the operation & maintenance activities of the Water Department in the distribution system.
• Accountable to direct and support the 24 hour operation of the distribution system

KNOWLEDGE/ABILITY:

• Strong interpersonal and problem-solving abilities.
• Strong communication skills, both written and oral.
• Strong computer and software skills (Microsoft Office Suite and Microsoft Project)
• Knowledge of EPA and State of Indiana water regulations.
• Strong operations background with specific technical knowledge of water systems
• Strong analytical skills.
• Team Player.
• Self-reliant and able to lead change.
• Ability to be self-motivated and work with very little direction and oversight.
• Leadership skills
• Operational knowledge of electrical, mechanical, pumps principals, and related equipment.
• Ability to read and understand operational manuals and technical materials.
• Must be physically capable of performing the position duties and working in adverse weather conditions.
• Must perform all job functions with honesty and professionalism.
• Must interact with coworkers fairly and with impartiality.
• Must have excellent communication skills to be able to communicate with vendors and City of South Bend accounting department.
• Must be able to plan and direct the work of others.
• Must be able to document personnel records.
• Must be able to read, write, and interpret O & M manuals.
• Must be able to work around open and unprotected water.
• Must be able to climb elevated storage tower.
• Must have knowledge of operation, repair and maintenance of water system equipment
• Must interact with coworkers and public with tact and diplomacy.
• Must wear steel toed boots and winter wear as well as approved safety equipment as needed
• 24 hour on-call for emergencies

EDUCATION / QUALIFICATIONS:

• Bachelor's degree preferred with work in public administration, environmental sciences, or sanitary engineering.
• 5 years of increasingly responsible experience in water, wastewater, environmental services, or utility operations and maintenance preferred.
• Considerable knowledge of distribution systems operations, maintenance practices, planning, policies, procedures, and concepts.

CERTIFICATES, LICENSES, REGISTRATIONS

• Valid United States Driver's License required.
• Must have or receive as soon as practicable, a State of Indiana Distribution System - Large certification. Certification will need to be maintained for as long as employment with the City of South Bend is desired. Other certifications may be required as the demands of the department evolve.

EQUIPMENT:

Vehicle, computer, telephone, copier, small and large hand tools, electronic trouble shooting and calibration equipment, various safety equipment, valves, motors, pumps, and various other process control and maintenance equipment.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit and walk, and talk or hear. The employee is occasionally required to walk; use hands to fingers, handle or feel objects, tools or controls; and reach with hands and arms. The employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities required in this job include close, distance, and peripheral vision, depth perception and the ability to adjust focus.

WORK ENVIRONMENT:

Work is performed in a standard office setting and in the field. Some exposure to noise, dust, grease, smoke, fumes, noxious odors, gases, and all types of weather and temperature conditions; work and/or walk on various types of surfaces including slippery or uneven surfaces and rough terrain. Work environment is both formal and informal, team oriented, having variable tasks, pace, and pressure.

UNION AFFILIATION:

N/A

REQUIRED:

Driver's License

Pre-Employment Drug Screen

Employee Background check

DISCLAIMER:

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. The City of South Bend is an at-will employer.

Essential Duty: Uphold Core Values

All employees of the City of South Bend are expected to uphold and actively demonstrate the City's Core Values in their daily work, which are summarized below:

• Excellence - Deliver high-quality service and strive for continuous improvement.
• Accountability - Take ownership of responsibilities and outcomes.
• Innovation - Seek creative solutions and embrace new ideas.
• Inclusion - Promote a respectful, equitable, and welcoming environment.
• Empowerment - Support and encourage others to grow and succeed.

This duty is fundamental to fostering a positive workplace culture and delivering exceptional public service.

These values shape our culture, inform our decisions, and inspire our work every day.

Equal Employment Opportunity & Diversity Statement

The City of South Bend is an equal opportunity employer. We do not discriminate or tolerate harassment based on race, color, religion, age, sex, national origin, disability, genetic information, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law. Employment decisions are based on qualifications, merit, and organizational needs. We value and celebrate diversity and are committed to fostering an inclusive workplace for all employees.