Establish tactical priorities, goals and initiatives. Develop, implement and support IT Knowledge Management best practices. Cultivate and maintain positive relationships with the University IT and 4-campus communities. Positively communicate, encourage, and assess technology needs and recommend best practices. Lead by example, projecting a positive attitude and a willingness to mentor and support others as needed.
The Director of Enterprise Application Support reports to the Associate Chief Information Officer and serves Montana State University, the Division of Student Success, and the 4-campus community as a strategic partner in the prioritization, procurement, implementation and maintenance of enterprise-level related software. The position is responsible for collaborating with key stakeholders to establish and align applicable strategic and tactical IT priorities, and cultivate and maintain positive relationships with key 4-campus stakeholders at all levels of the organization. Positively communicate, encourage, and assess technology needs and recommend best practices. Lead by example, projecting a positive attitude and a willingness to mentor and support others as needed.
Duties and responsibilities include advancing the division's leadership model, cultivating and maintaining positive relationships with campus leaders, developing, cultivating, and managing vendor relationships, contracts, and budgets for division IT services, working with the Vice President of Student Success and other divisional and campus leadership to develop, implement and support and align IT procedures and services, managing division IT labor and operational budgets, managing all division student computer fee allocation (CFAC) funding requests, participating in the development, implementation, and support three-to-five-year strategic goals for divisional IT needs that support the University strategic plan, leading all EASIT staff in oversight, including regular occurring team meetings, planning, and annual performance review, cultivating and maintaining positive relationships across administrative and academic units, cultivating and maintaining positive relationships across 4-campus administrative and academic units, coordinating and managing four-campus priorities and projects, representing the division in technical matters within the IT Community, ensuring that Information Technology supports students' success during their journey at Montana State, promoting and providing adoption and training of enterprise and divisional IT services where applicable, guiding divisional and four-campus leadership, consultation, and management on technology purchases and technical direction, supporting guidance on the security of systems and data used by the administrative offices and staff, in coordination with the Chief Information Security Officer, identifying specific enterprise technology needs for the division and determining appropriate solutions through collaboration across the division and applicable 4-campus community partners, providing leadership in the requirements gathering, selection, planning, implementation and ongoing management of enterprise-level software solutions, collaborating and coordinating requests for IT services across the MSUIT Community, and with four-campus Registrar, Admission, and Financial Aid teams, documenting, tracking, and monitoring problems to ensure resolution in a timely manner, interacting with customers regularly to build relationships and ensure customer satisfaction through Quality & Service Value, supervising the day-to-day operations of the EASIT team, developing and implementing strategies for continuous improvement of all applicable processes, ensuring that all support requests are well documented in the IT ticketing system from the creation of the ticket to the successful resolution, isolating recurring incidents and trends to ensure that troubleshooting efforts are effective and consistently addressed until permanent solutions are found, managing EASIT to prioritize projects, meet schedules, and resolve technical, operational and personnel issues to ensure accountability, assessing needs and promoting and providing professional development for IT staff members to ensure technical currency, cross training and ongoing growth, managing IT resources to maintain a customer service-oriented environment, and ensuring team members understand how daily work ties back to the University's strategic plan.
Required qualifications include a Bachelor's degree, plus recent progressive experience in an IT field, or an equivalent combination of relevant experience and education to effectively perform the required job functions. Demonstrated ability to translate business and technical needs into functional, technical requirements and manage large scale efforts across multiple remote locations. Demonstrated understanding of data security principles and definitions (e.g. FERPA, DPPA, HIPA, GLBA) and management of data requests. Demonstrated experience overseeing the planning, implementation and ongoing maintenance of complex software solutions. Demonstrated experience organizing and prioritizing requests and projects from multiple stakeholders. Well-developed interpersonal skills, including the ability to establish and maintain cooperative working relationships and navigate conflicting priorities. Experience with enterprise-level ERP and/or CRM systems. Knowledge of Performance Management, including remote employees, IT Change Management and IT Service Management best practices.
Preferred qualifications include a Master's degree in Computer Science, or closely related field, project management experience or certification, work experience in a Higher Education environment, and experience with enterprise-level ERP systems.
The successful candidate will possess excellent interpersonal, oral, and written communication skills. Have excellent organizational and conflict management skills and be a team player. Develop and maintain strong, collaborative working relationships. Possess proven analytical and problem-solving skills. Possess personal integrity, vision, and energy.
This position is not eligible for sponsorship. This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts Montana State University's rights to assign or reassign duties and responsibilities to this job at any time.
Physical demands include the ability to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skill, and/or ability required.
This position has supervisory duties? Yes
Number of vacancies: 1
Desired start date: Upon completion of a successful search
Position end date (if temporary): N/A
Open date: N/A
Close date: Screening of applications will begin on May 22, 2026; however, applications will continue to be accepted until an adequate applicant pool has been established.
Special instructions: This position is not eligible for sponsorship.
EEO statement: Montana State University is an equal opportunity employer. MSU does not discriminate against any applicant on the basis of race, color, religion, creed, political ideas, sex, sexual orientation, gender identity or expression, age, marital status, national origin, physical or mental disability, or any other protected class status in violation of any applicable law. In compliance with the Montana Veteran's Employment Preference Act, MSU provides preference in employment to veterans, disabled veterans, and certain eligible relatives of veterans. To claim veteran's preference, please complete the veteran's preference information located in the Demographics section of your profile.
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