Director of Enterprise Solutions

JOB SUMMARY

The Director of Enterprise Solutions is responsible for leading enterprise business platforms and partnering with functional leaders to design, deliver, and optimize technology solutions that improve operational performance, reporting, automation, and business scalability. Key duties include creating the enterprise systems strategy and roadmap, partnering with business leaders to plan and deliver technology solutions, managing business analysts, driving process improvement, overseeing reporting and analytics enablement and governing system changes, enhancements and prioritization.

ESSENTIAL JOB FUNCTIONS

• Lead the strategy, roadmap, delivery, and support of enterprise business systems.
• Partner with business leaders to identify, prioritize, and deliver technology solutions that improve operations and decision-making.
• Manage business analysis and partner with delivery teams to ensure clear prioritization and coordination of delivery.
• Drive process improvement, workflow automation, application optimization, and system standardization.
• Establish intake, prioritization and governance processes for business technology requests.
• Ensure enterprise systems are reliable, scalable, secure, well-integrated, and aligned with business objectives.
• Promote user adoption, training, data quality, reporting accuracy, and measurable business value from technology investments.
• Create estimates and budgets for system implementations.

This job description is not designed to cover or contain a comprehensive listing of the required activities, duties, or responsibilities of the team member. Duties, obligations, and activities may change, or new ones may be assigned at any time with or without notice.

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

LEADERSHIP COMPETENCY MODEL

This role requires the demonstration of the following competencies:

Instills Trust | Communicates Effectively | Demonstrates Customer Focus | Takes Initiative | Makes Quality Decisions | Drives Growth | Ensures Accountability | Drives Results

KNOWLEDGE, SKILLS, AND ABILITIES

• Strong knowledge of enterprise business systems, including ERP, CRM, field service, finance, workflow automation, reporting, and system integration platforms.
• Strong understanding of business operations, process improvement methodologies, systems governance, data integrity, and enterprise reporting strategies.
• Demonstrated ability to translate business needs into scalable technology solutions, including system enhancements, automation, integrations, reporting, and workflow optimization.
• Skilled in requirements gathering, solution design, project management, testing, release management, user adoption, and organizational change management.
• Strong leadership and collaboration skills with the ability to lead cross-functional teams, manage business analysts and application owners, and partner effectively with vendors and stakeholders.
• Ability to develop enterprise systems roadmaps, evaluate risks and tradeoffs, prioritize competing business demands, and align technology initiatives with organizational strategy and operational goals.

SUPERVISORY RESPONSIBILITIES

• This position has supervisory responsibilities.

WORK ENVIRONMENT AND PHYSICAL DEMANDS

• In office environment
• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times

PLANNED BUSINESS TRAVEL

• This job requires planned business travel at 10%

EDUCATION AND EXPERIENCE

• High School diploma or equivalent is required. Associate or bachelor's degree, preferred.
• Combined experience in technology practices of 7 or more years with education is desirable.
• Previous experience with business analysis, planning and roadmap building preferred

EEO STATEMENT

DuraServ is an equal-opportunity employer. We prohibit discrimination and afford equal employment opportunities to team members and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Our EEO policy applies to all aspects of the relationship between DuraServ and its team members, including recruitment, employment, promotion, transfer, training, working conditions, compensation, benefits, and application of policies.