Director of Evaluations

University of South Florida

Tampa, FL

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JOB DETAILS

SKILLS

Academic Background, Affirmative Action, Alliance/Partner Marketing, Analysis Skills, Athletics, Automation, Best Practices, Business Administration, Business Processes, Calendar Management, Communication Skills, Continuous Improvement, Customer Relationship Management (CRM) Systems, Customer Support/Service, Data Analysis, Decision Support, Document Imaging, Document Management, Documentation, Documentation Standards, Educational Administration, Faculty Administration, Family Educational Rights and Privacy Act (FERPA), Federal Laws and Regulations, Financial Aid, Healthcare, High School Diploma, Higher Education, Information Technology & Information Systems, Leadership, Maintain Compliance, Metrics, News Reporting, Operational Audit, Operational Improvement, Organizational Skills, People Management, Performance Analysis, Policy Development, Problem Solving Skills, Procedure Development, Process Improvement, Public Administration, Quality Assurance, Quality Metrics, Quality Monitoring, Registrar, Regulations, Regulatory Requirements, Resource Management, State Laws and Regulations, Statutory Laws, Strategic Planning, Student Admissions, Team Player, Time Management, Trend Analysis, Tuition Fees, University/School Policies, University/School Regulations

LOCATION

Tampa, FL

POSTED

4 days ago

The Student Success division at the University of South Florida, is comprised of 60 departments, providing students with academic support, engagement opportunities, health & wellness services and enhancement of the educational experience. The Office of Admissions is responsible for recruitment, admission, and enrollment of domestic and international undergraduate and graduate students at the University of South Florida.

The Director of Evaluations provides strategic leadership and oversight for the comprehensive review and decision-making processes associated with undergraduate admissions at the University of South Florida. Reporting to the Assistant Vice President for Admissions, the Director is responsible for the administration of first-year and transfer application evaluation and decisioning processes to ensure compliance with university policies, Florida Board of Governors regulations, and applicable state and federal laws.

The Director oversees the review of applications for admission, supervises professional and support staff responsible for credential evaluation and admissions decisions, and ensures efficient, accurate, and student-centered processing of undergraduate applications. The position also provides leadership for document management, Florida Residency, and specialized admissions processes, including Special Talent admissions (e.g., athletics, arts programs, ROTC, and other designated populations), and coordinates the undergraduate admission appeals process through the Faculty Admissions Committee.

The Director plays a critical role in advancing institutional enrollment goals while maintaining the integrity, consistency, and transparency of the admissions process.

Working at USF

With approximately 16,000 employees, the University of South Florida is one of the largest employers in the Tampa Bay area. We are dedicated to cultivating a talented, engaged and driven workforce that strives to be bold. Employees excel in USF's rich academic environment, which fosters their development and advancement. In 2025, Forbes recognized USF as one of Florida's best large employers, ranked No. 1 among the state's 12 public universities. Our first-class benefits package includes medical, dental and life insurance plans, retirement plan options, employee and dependent tuition programs, generous leave, and hundreds of employee perks and discounts.

About USF

The University of South Florida is a top-ranked research university serving approximately 50,000 students from across the globe at campuses in Tampa, St. Petersburg, Sarasota-Manatee and USF Health. USF is recognized by U.S. News & World Report as a top 50 public university and the best value in Florida. U.S. News also ranks the USF Health Morsani College of Medicine as the No. 1 medical school in Florida and in the highest tier nationwide. USF is a member of the Association of American Universities (AAU), a group that includes only the top 3% of universities in the U.S. With an all-time high of $738 million in research funding in 2024 and as a top 20 public university for producing U.S. patents, USF uses innovation to transform lives and shape a better future. The university generates an annual economic impact of more than $6 billion. USF's Division I athletics teams compete in the American Athletic Conference. Learn more at www.usf.edu.

Compliance and Federal Notices

This position may be subject to a Level 1 or Level 2 criminal background check.

Applicants have rights under Federal Employment Laws:

The University of South Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws.

Family and Medical Leave Act (FMLA)

Applicants for USF employment are entitled to request reasonable accommodation(s) in the application process. A request is to be made at least five (5) working days prior to the time the accommodation(s) is needed. Visit the Central Human Resources ADA Accommodations webpage for more information on requesting an accommodation during the application/interview process.

Equal Employment Opportunity

The University of South Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains affirmative action programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws. This job description does not constitute an employment contract.

Master''s degree in Higher Education Administration, student Affairs, Business Administration, Public Administration, or related field.

Five (5) years of progressively responsible experience in undergraduate admissions or enrollment management..
Experience interpreting and applying admissions policies and procedures
Supervisory experience managing professional staff
Experience with student information systems and/or CRM systems.

Degree Equivalency Clause: Four years of direct experience for a bachelor's degree.

Senate Bill 1310- The Florida Senate (https://www.flsenate.gov/Session/Bill/2023/1310) is conditional upon meeting all employment eligibility requirements in the U.S.
SB 1310: Substitution of Work Experience for Postsecondary Education Requirements
A public employer may include a postsecondary degree as a baseline requirement only as an alternative to the number of years of direct experience required, not to exceed:
(a) Two years of direct experience for an associate degree;
(b) Four years of direct experience for a bachelor's degree;
(c) Six years of direct experience for a master's degree;
(d) Seven years of direct experience for a professional degree; or
(e) Nine years of direct experience for a doctoral degree
Related work experience may not substitute for any required licensure, certification, or registration required for the position of employment as established by the public employer and indicated in the advertised description of the position of employment.
Minimum Qualifications that require a high school diploma are exempt from SB 1310.
Related work experience may not substitute for any required licensure, certification, or registration required for the position of employment as established by the public employer and indicated in the advertised description of the position of employment.
Minimum Qualifications that require a high school diploma are exempt from SB 1310.

Leadership and Management

Provide leadership, direction, supervision, and professional development for the Evaluations team responsible for undergraduate application review and admissions decisioning.
Establish performance expectations and monitor productivity, quality assurance, and service standards to ensure timely processing of applications.
Foster a collaborative, student-centered culture focused on continuous improvement and operational excellence.
Develop staffing plans and allocate resources to effectively manage fluctuations in application volume.

Undergraduate Admissions Evaluation and Decisioning

Direct and oversee the review and evaluation of undergraduate applications for first-year and transfer admission.
Ensure consistent application of university admissions policies, Board of Governors regulations, state statutes, and institutional guidelines.
Monitor application processing timelines and implement strategies to improve efficiency while maintaining accuracy.
Review complex admissions cases and provide guidance on policy interpretation and decision-making.

Special Talent Admissions

Oversee all undergraduate Special Talent admissions processes (CAA), including but not limited to:

o NCAA student-athletes:

o Students pursuing majors in the arts requiring auditions or portfolio review;

o ROTC-affiliated applicants;

o Other designated special populations approved by university policy.

Collaborate with Athletics Eligibility and Compliance, academic colleges, ROTC leadership, and other campus partners to facilitate the timely review of Special Talent candidates.
Ensure that Special Talent admissions decisions comply with institutional policies and Board of Governors regulations.

Faculty Admissions Committee and Appeals

Serve as the primary administrative liaison to the Faculty Admissions Committee.
Coordinate the undergraduate admissions appeals process, including the preparation of appeal materials, scheduling of committee meetings, and communication of committee decisions.
Ensure that appeals are reviewed in accordance with established policies and procedures.
Provide data, analysis, and recommendations to support committee deliberations.

Document Management

Provide leadership and oversight for the receipt, indexing, imaging, verification, and processing of admissions-related documents, including but not limited to transcripts, test scores, residency documentation, conduct records, and supporting admissions materials.
Establish and maintain procedures to ensure the accurate and timely processing of application credentials in accordance with university service standards.
Monitor document workflows and processing timelines to support efficient admissions decision-making and exceptional customer service.
Collaborate with Strategic Enrollment Operations to implement and optimize document imaging systems, workflow automation, and business processes related to credential management.
Ensure the integrity, security, retention, and appropriate handling of student records in compliance with institutional policies, FERPA, and applicable state and federal regulations.
Develop quality assurance measures to maintain the accuracy and completeness of admissions records and supporting documentation.
Coordinate the resolution of complex document-related issues and serve as a resource to staff regarding credential authenticity and interpretation.

Florida Residency Classification and Reclassification

Oversee the initial classification of applicants for tuition purposes in accordance with Florida Statute 1009.21, Board of Governors regulations, and university policies governing residency for tuition purposes.
Provide leadership and guidance regarding the review and evaluation of residency documentation submitted by dependent and independent students seeking classification as Florida residents for tuition purposes.
Direct the review and adjudication of requests for residency reclassification submitted by newly admitted and currently enrolled students.
Ensure the consistent interpretation and application of residency regulations while maintaining compliance with state reporting requirements and audit expectations.
Develop procedures, training materials, and quality assurance practices related to residency determinations and reclassification decisions.
Serve as a subject matter expert and institutional resource regarding residency policies, statutory requirements, and supporting documentation standards.
Collaborate with the Assistant Vice President of Admissions, Financial Aid, the Registrar''s Office, General Counsel, and other university stakeholders to address complex residency cases and ensure alignment across institutional processes.
Monitor changes to state statutes, Board of Governors regulations, and guidance related to residency classification and recommend procedural updates as necessary.
Review appeals and exceptional residency cases requiring advanced policy interpretation and administrative judgment.

Policy Development and Compliance

Monitor changes in admissions-related regulations, legislation, and best practices and recommend policy modifications as appropriate.
Develop, document, and maintain evaluation procedures and decision-making guidelines.
Ensure compliance with federal and state laws, including FERPA and applicable Board of Governors regulations.
Participate in institutional audits and provide documentation related to admissions practices and decisions.

Strategic Planning and Collaboration

Collaborate with Strategic Enrollment Operations to optimize admissions workflows, implement technology enhancements, and improve business processes.
Partner with Recruitment, Registrar, Athletics, and the academic colleges to support institutional enrollment objectives.
Utilize admissions data and trends to identify opportunities for process improvement.

Reporting and Data Analysis

Assist senior leadership with providing data to help guide the development and management of the Admissions GRID to achieve both academic profile and headcount goals.
Analyze operational metrics related to application review, processing efficiency, and decision timelines.
Support institutional reporting requirements and respond to requests for admissions related data.
Experience utilizing student information systems and/or customer relationship management systems.
Excellent communication, organizational, analytical, and problem-solving skills.