Director of Facilities - Operations Center

The Director of Facilities manages all system-wide activities related to custodial services for all Queens Public Library locations. Establishes and maintains effective working relationships with all departments to provide a unified approach to all aspects of custodial facilities management.  Delivers quality customer service to internal and external patrons, in partnership with Library Services, Capital Projects Management, Investigations and Security Department, Risk Management, contractors and others, as required. Must be on call 24/7.  Responsible for on-site leadership during Library-declared emergencies (including for snow removal).  Performs other duties as assigned.

Facilities Management

• Responsible for system-wide branch library custodial and mobile coverage operations to ensure that all Queens Public Library’s buildings and grounds are clean, safe, accessible, operationally sound and aesthetically pleasing.
• Supervises the Senior Library Custodians, the Flushing Senior Building Manager and the FES Operations Manager.
• Evaluates custodian performance management, including setting expectations and completing performance evaluations for all branch custodians, through inspections and consultation with Senior Library Custodians and Branch Managers.
• Provides on-site leadership during QPL-declared whether emergencies, including for snow removal and/or flood mitigation efforts.
• Collaborates and coordinates efforts with other departments during branch construction and renovations including furniture installations and removals.
• Creates and implements a comprehensive preventative maintenance plan for custodial operations, including site inspections, equipment maintenance and regular cleaning, special cleaning projects and replacement for fixtures and furnishings.
• Identifies needs and develops plans for equipment replacement and repair.
• Manages the Facilities and Environmental Services (FES) custodial budget including monitoring of supplies and purchase of equipment and furniture and manages FES contractual services, as well as monitoring vendor performance.
• Collaborates with Health & Safety and Risk Management to improve building or working condition issues and recommends and enacts corrective measures and programs.
• Investigates and resolves facility and custodial related concerns of branch staff.
• Formulates strategies to enable the Library to meet customer expectations through comfortable, safe and accommodating facilities.
• Prepares project status reports and other reports as requested. Coordinates and leads response efforts during building and weather related emergencies.
• Manages custodial aspects of renovations and new construction.
• Leads and motivates multifunctional teams, manages multiple conflicting priorities and builds relationships and partnerships across the institution.
• Provides oversight of custodial project team schedules, events, and coverage during absences, etc.
• Responds to special requests.
• Performs other duties as assigned

Staff Management

• Prepares and submits timely annual custodial reviews, prepares progressive discipline reports as needed for all custodial staff and direct reports.  Resolves performance and/or other issues in consultation with Senior Library Custodians and Branch Managers.
• Responsible for coaching, counseling, disciplinary action, performance management and ensures developmental plans are instituted as needed.  Implements training programs to promote the professional growth and development of the team.
• Manages a workforce which is largely union-represented, and facilitates work in accordance with applicable Library policies and procedures and the collective bargaining agreement.
• Peforms other duties as assigned.

Budget Management

• Responsible for the approval and expenditures of all budgets relating to personnel costs (i.e., overtime, shift differential) supplies and equipment.  Manages invoices from contractors and vendors.  Meets cost saving targets through the establishment of budgetary controls, saving opportunities and tracking reports.
• Peforms other duties as assigned.

**Schedule may include evenings and weekends. **

Required Qualifications

• High School Diploma or its equivalent.
• At least ten (10) years of progressively responsible custodial or facilities management experience, including at least five (5) years supervising multi-site custodial operations and staff.
• Must possess a valid driver’s license.

The successful candidate must demonstrate proficient experience in:

• Managing custodial operations in a large, complex, multi-site facility.
• Supervision of a large, unionized workforce, including supervisors and staff.
• Proficient computer skills including in MS Word, Excel, Outlook, Teams, etc.
• Proficient writing and communication skills.
• Developing staffing plans, work schedules, and operational standards.
• Budget preparation and administration.
• Contract administration and vendor performance management.
• OSHA, EPA, and local health and safety compliance.
• Green cleaning programs and environmental sustainability initiatives.
• Custodial quality assurance and performance metrics.
• Emergency preparedness and response.
• Inventory, equipment lifecycle management, and procurement.
• Labor relations and administration of collective bargaining agreements.
• Preparing reports and presentations for executive leadership.

Preferred Qualifications

• Associate’s or Bachelor’s Degree in Facilities Management, Business Administration, Public Administration, Environmental Services, Construction Management, Engineering Technology, Industrial Management, or a closely related field (satisfying these educational requirements is strongly preferred).
• Professional certifications such as Certified Custodial Supervisor (ISSA), Certified Facility Manager (CFM), Facility Management Professional (FMP), OSHA 30-Hour Certification, or other relevant credentials.
• Experience managing custodial operations for a large public library system, higher education institution, healthcare organization, municipal agency, or similar complex multi-site organization.
• Experience overseeing custodial operations for 50 or more facilities, a workforce of 100 or more employees and operating budget.