Director of Facilities Operations

We are seeking an experienced Director of Facilities Operations to lead all aspects of integrated facilities management across a multi-building educational campus. This leadership role is responsible for overseeing maintenance, custodial services, grounds operations, capital improvement projects, and facility-related vendor partnerships while ensuring safe, efficient, and high-quality operations.

The ideal candidate is a hands-on leader with strong operational expertise, excellent client relationship skills, and experience managing large teams, budgets, and construction projects. This position serves as the primary point of contact for senior leadership and is responsible for delivering exceptional service while maintaining operational and financial performance.

Key Responsibilities

• Lead and oversee integrated facilities management operations across multiple buildings.
• Direct maintenance, custodial, and grounds operations to ensure safe, clean, and well-maintained facilities.
• Supervise, mentor, and develop facility management, maintenance, and custodial teams.
• Build and maintain strong relationships with executive leadership and key stakeholders through proactive communication and reporting.
• Oversee renovation, construction, and capital improvement projects while coordinating contractors, consultants, and vendors.
• Serve as the owner’s representative for facility improvement projects and ensure project timelines, budgets, and quality standards are achieved.
• Manage operating budgets and financial performance, including forecasting, cost control, and resource allocation.
• Ensure preventive maintenance programs are effectively implemented while managing reactive maintenance activities.
• Oversee building systems including HVAC, plumbing, electrical, and utilities.
• Ensure compliance with all applicable safety regulations, environmental standards, and organizational policies.
• Develop operational strategies to improve efficiency, service quality, and customer satisfaction.
• Manage vendor contracts and evaluate contractor performance.
• Support emergency response planning and facility-related operational needs as required.
• Participate in occasional evening or weekend activities based on operational requirements.

Required Qualifications

• Bachelor’s degree or equivalent combination of education and relevant experience.
• Minimum of 5 years of management experience in facilities operations.
• Minimum of 5 years of experience in facilities management, maintenance, or integrated facilities services.
• Demonstrated experience leading multi-disciplinary facilities teams.
• Strong knowledge of preventive maintenance programs and building systems, including HVAC, plumbing, electrical, and utilities.
• Proven experience managing operating budgets and financial performance.
• Strong project management experience involving renovations, construction, or capital improvement projects.
• Experience managing contractors, vendors, and service providers.
• Excellent leadership, organizational, communication, and problem-solving skills.
• Ability to build effective relationships with executive leadership and diverse stakeholders.

Preferred Qualifications

• Experience managing facilities across multiple locations or campuses.
• Background in educational institutions, healthcare, government, or large commercial facilities.
• Knowledge of custodial operations, grounds maintenance, and athletic field maintenance.
• Experience with integrated facilities management programs.
• Familiarity with regulatory compliance, workplace safety standards, and facility operations best practices.

Key Competencies

• Facilities Operations Management
• Integrated Facilities Management (IFM)
• Client Relationship Management
• Team Leadership
• Project and Construction Management
• Budget and Financial Management
• Preventive and Reactive Maintenance
• Vendor and Contractor Management
• Capital Project Oversight
• Regulatory and Safety Compliance
• Strategic Planning
• Operational Excellence
• Resource Planning
• Communication and Stakeholder Management
• Continuous Improvement