Director of Facilities & Support Services

PURPOSE OF THIS POSITION

The Director of Facilities and Support Services at BVHS will report to the Chief Financial Officer and will collaborate with leadership to provide strategic direction for system-wide facilities planning, capital oversight, regulatory compliance, emergency preparedness, and operational support services in accordance with appropriate environment of care and life safety standards. This role ensures that facilities, safety programs, and support operations are aligned with organizational goals, regulatory requirements, and long‑term sustainability. The position serves as a key advisor to senior leadership, driving system integration, service excellence, and a safe, high‑quality environment for patients, staff, and visitors.
This position serves as the Safety Officer for BVHS and will lead emergency preparedness and disaster response and will lead and train staff in Hospital Incident Command System (HICS) activities.
 

JOB DUTIES/RESPONSIBILITIES

• Duty 1: Own and maintain the system-wide Master Space Planning program, including standards, policies, and decision frameworks across all campuses.
  Duty 2: Lead and oversee facility planning and construction initiatives, ensuring projects align with approved scope, timelines, and capital budgets. Ensure facilities planning decisions support organizational growth, clinical needs, and financial sustainability.
  Duty 3: Direct the Facilities Campus Asset Management Plan (CAMP) and long-term Construction, Repair, and Restoration (R&R) plans to prioritize investments and manage asset lifecycle risk.
  Duty 4: Serve as the System Safety Officer, accountable for compliance with Joint Commission, OSHA, and all applicable federal, state, and local regulations.
  Duty 5: Lead and continuously evaluate the Environment of Care, Life Safety, Emergency Management & Preparedness, and Disaster Response programs, ensuring policies remain current and audit ready. Provide leadership as chair to the Safety Committee and Disaster Preparedness Committee.
  Duty 6: Actively identify, assess, and resolve safety risks, incidents, and regulatory gaps with urgency and follow through.
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  Duty 7: Serve as executive lead for the Hospital Incident Command System (HICS), including planning, drills, real time activation, and post event review. Train leaders and staff on emergency roles, command structure, and response expectations.
  Duty 8: Provide strategic oversight and leadership for Facilities Maintenance, Environmental Services, Central Transport, Security, and other assigned support functions (e.g., Food & Nutrition, as applicable). Ensure all departments operate in compliance with regulations, internal policies, and service standards. Promote operational consistency and best practices across departments and campuses.
  Duty 9: Ensure ongoing training, education, and competency development for staff to improve performance, safety, and career growth. Foster a culture of service excellence within all areas of responsibility. Drive associate engagement results, holding leaders accountable for outcomes compared to internal and external benchmarks.
  Duty 10: Create and sustain an environment that supports high service excellence and patient experience scores. Reinforce service standards through leadership presence, performance expectations, and continuous improvement.
  Duty 11: Develop, manage, and achieve operating budgets for all assigned departments. Partner with executive leadership to align departmental spending with organizational financial strategies.
  Duty 12: Apply structured decision-making models that integrate planning, analysis, resourcing, and timely execution. Identify operational needs and design solutions that balance departmental priorities with system wide objectives.
  Duty 13: Collaborate closely with clinical, administrative, and operational leaders to support a seamless continuum of care.
   

REQUIRED QUALIFICATIONS

• Undergraduate degree required in related field and/or significant related job experience.
• Demonstrated knowledge and/or experience in Facility Services, Environmental Services, as well as OSHA and Joint Commission environment of care and safety/security protocols.
• Experience designing, developing, and implementing innovative programs to meet business goals, with strong strategy and execution skills, with prior space planning experience preferred.
• Strong ability to analyze and diagnose conflicts and problems and create and implement business solutions.
• Strong leadership skills, including the ability to collaborate with all levels of the organization.
• Ability to transform departments with a solutions-based approach to problem solving.
• Demonstrated knowledge of federal, state, and local regulations and accrediting organization standards in all areas of responsibility
• A valid driver's license is required (if you do not have a valid Ohio driver’s license you must obtain one within 30 days of your residency in the state).  You must also meet BVHS's company fleet policy and insurance company requirements, and any other requirements that may be required to operate a vehicle.
• Positive service-oriented interpersonal and communication skills required.

PREFERRED QUALIFICATIONS

• Master’s degree in a related field

PHYSICAL DEMANDS

This position requires a full range of body motion with intermittent walking, lifting, bending, squatting, kneeling, twisting and standing. The associate will be required to walk for up to one hour a day, sit continuously for six hours a day and stand for one hour a day. The individual must be able to lift twenty to fifty pounds and reach work above the shoulders. The individual must have good eye-hand coordination and fine finger dexterity for simple grasping tasks. The individual must have excellent verbal communication skills to perform daily tasks. The associate must have corrected vision and hearing in the normal range. The individual must be able to operate a motor vehicle for business travel and community involvement.