Director of Facilities

Looking to join a Great Place to Work Employer and become a valued member of our growing team? At SmartBank, we're not just offering a job; we're inviting you to be a part of a culture built on excellence.

Major Duties and Responsibilities:

• Champions and upholds the Bank's Core Values and Core Purpose, ensuring alignment across facilities, real estate, and property management operations.
• Embodies and promotes the Bank's operating philosophy by acting with professionalism, sound judgment, and strategic insight in all interactions and decisions.
• Provides enterprise leadership for facilities, real estate, and property management across the Bank's footprint, supporting operational excellence, growth, and long‑term strategy.
• Develops, implements, and oversees a comprehensive facilities and property management program, including preventative maintenance, lifecycle planning, and capital improvement strategies.
• Conducts and documents regular inspections of all facilities and properties, ensuring assets are maintained to banking, regulatory, and brand standards.
• Ensures compliance with all applicable health, safety, environmental, and building regulations, as well as industry and banking standards. Assists in preparation and filing of regulatory approvals related to branch/office openings, closures and/or relocations.
• Directs space planning and utilization strategies to maximize efficiency, support workforce needs, and optimize real estate investments.
• Oversees maintenance, repair, and central services operations, including janitorial, utilities, waste management, parking, and building systems, ensuring reliability and cost efficiency.
• Manages facility renovations, refurbishments, and capital projects, coordinating with internal stakeholders, vendors, architects, and contractors.
• Leads and coordinates office relocations, expansions, consolidations, and intra/inter‑office moves, minimizing business disruption and ensuring continuity of operations.
• Serves as the primary point of escalation for facility‑related issues, providing timely resolution and a high level of service to internal stakeholders.
• Oversee the Bank's real estate portfolio, including owned and leased properties, with accountability for performance, cost management, and risk mitigation.
• Negotiates, administers, and renews leases for Bank‑leased properties, ensuring favorable terms and alignment with strategic and financial objectives.
• Negotiates and manages leases with tenants occupying Bank‑owned properties, maximizing asset value and ensuring compliance with lease terms.
• Partners with Marketing and Brand leadership to ensure consistent branding and facility standards, particularly for new locations and offices acquired through mergers and acquisitions.
• Supports merger and acquisition activities by leading facilities and real estate due diligence, integration planning, and post‑acquisition transitions.
• Develops and manages operating and capital budgets for facilities and real estate, ensuring fiscal discipline, transparency, and return on investment.
• Leads vendor selection, contract negotiations, and performance management, ensuring service quality, compliance, and cost effectiveness.
• Provides executive‑level reporting and insights on facilities condition, real estate performance, risk exposure, and strategic opportunities.

Position Requirements and Qualifications:

Education:

• Bachelor's degree in Facilities Management, Facilities Engineering, or a related field preferred; relevant experience may be considered in lieu of a degree.
• Prior project management experience, preferably within a banking or financial services environment, or an equivalent combination of education and experience.

Knowledge, Skills, and Abilities:

• Excellent customer service skills.
• Strong written and oral communication skills.
• Strong negotiation skills Strong planning and organizational skills
• Ability to apply knowledge and sound judgment in decision-making using established guidelines.
• Detail oriented and ability to function in a team environment.
• Routinely partners with retail, branch operations, IT, security, legal, finance and brand/marketing on projects.
• Ability to see projects and goals to completion Strong supervisory skills.
• Demonstrates ability to function in a team environment.
• High level of integrity.
• Able to maintain regular and predictable attendance.
• Willing to accept new ideas and methods and be agreeable to change.
• Proficient level of computer competency including Microsoft Windows (Word, Excel, Outlook).

Work Conditions:

• Able to routinely stand, sit, bend and stoop.
• Occasionally lift or carry loads up to 40 pounds.
• Ability to stand for long periods of time as needed
• Frequently and regularly required movements using wrists, hands, and/or fingers.
• Average, ordinary, visual acuity necessary to prepare inspect documents or products and operate machinery.
• Ability to hear average or normal conversations and receive ordinary information.
• Ability to travel frequently.