Emergency Procedures, Financial Analysis, Fitness, Hospitality and Tourism, Leadership, Operations, Presentation/Verbal Skills, Problem Solving Skills, Revenue Growth, Safety Process, Time Management
About the role
We are seeking a Director of Front Office for our Recess Hotel and Club. The Director of Front Office will oversee the daily operations of the resort along with the arrival and departure experience for every guest. This individual will anticipate and fulfill guest requests to ensure that each has an unforgettable experience. This person is a property leader and “culture setter” who embodies the Bardo brand and sets the standard for impeccable and anticipatory service. The ideal candidate is enthusiastic about creating an extraordinary level of comfort and service for our guests.
What you'll do
- Oversee operations of the front desk and Guest Services personnel
- Ensure the quality and consistency of the guest experience
- Lead and foster a positive and engaging work culture
- Communicate and collaborate with other team members
- Monitor and maximize revenue and occupancy
- Effectively problem solve guests’ requests, complaints, or concerns
- Understanding safety and emergency procedures
Qualifications
- Passionate about hospitality and providing elevated service, with advanced knowledge of hotel operations
- A strong leader with a proven track record in guest and team member engagement and financial performance
- Excels at written and verbal communication
- Excellent presentation and grooming standards
- Able to operate and problem solve in a luxury hotel environment
- Flexibility and a willingness to work extended hours
- Reporting on daily operations in a timely manner
- 2-4 years of previous senior front office leadership experience in a luxury hotel setting required
- Must be in or willing to relocate to Savannah, GA
Why Recess?
Build something from the beginning.
- Join the opening team behind one of Savannah's most anticipated lifestyle hotels and help shape the guest experience from day one.
Take care of yourself.
- Medical, dental, vision, and wellness benefits for eligible full-time team members
- Company-matched 401(k) with fast vesting
- Up to 20 days of paid time off, paid holidays, and a paid birthday
- Complimentary daily team member meal
Experience the brand.
- Complimentary two-night stay at Hotel Recess & Club Savannah
- Team member discounts on dining, Saltgrass Spa treatments, retail, and The Cooking School at Saint Bibiana
- Complimentary fitness classes
Travel farther.
- Employee rates at select Leading Hotels of the World properties
- Discounts at Highgate hotels worldwide
Grow with Left Lane.
- Referral incentives and guest recognition programs
- Career development opportunities across a growing hospitality portfolio
- The opportunity to help shape one of hospitality's most exciting lifestyle brands