Director of Giver Services

Director of Giver Services

Location: Orlando, FL | Full-Time (In Office)
Salary:  BOE $70,000 - $80,000
Full Benefits
 

Are you passionate about inspiring generosity and helping families steward their resources for lasting impact?

A well-established Christian nonprofit organization in Orlando is seeking a Director of Giver Services to play a key role in cultivating meaningful relationships with individuals and families committed to charitable giving. This organization serves hundreds of families locally and facilitates significant grantmaking to ministries and nonprofits nationwide.

Position Summary

The Director of Giver Services is a relational, proactive leader who thrives in a fast-paced environment. This role supports both new and existing givers by providing high-touch engagement, overseeing gift and grant administration, managing sales operations processes, and ensuring exceptional service delivery. The position partners closely with leadership to strengthen operations, track strategic goals, and help build a culture of generosity.

Key Responsibilities

• Proactively engage and onboard new givers; build strong ongoing relationships

• Provide concierge-level support to high-capacity givers

• Oversee gift and grant processing, complex transactions, and CRM management

• Resolve client-impacting issues and ensure exceptional customer service

• Support advisor and ministry relationships

• Assist with sales operations, reporting, pipeline tracking, and team coordination

• Support local marketing and communications initiatives

• Provide administrative and operational support to senior leadership

Ideal Candidate

• Passionate about generosity, stewardship, and faith-based impact

• Relational, collaborative, and highly proactive

• Strong problem-solver with excellent communication skills

• High-achieving self-starter who thrives in a team environment

• Organized and detail-oriented with the ability to manage multiple priorities

Qualifications

• Bachelor’s degree required

• 3+ years of experience in operations, customer service, event management, inside sales, or similar field

• Nonprofit, ministry, or charitable giving experience preferred

• Strong Microsoft Office skills required; CRM experience (Salesforce preferred) a plus