Director of Guest Services

Description of the role:

The Director of Guest Services at Hilton Mystic plays a vital role in ensuring guest satisfaction and maintaining high standards of service quality. This individual will oversee the daily operations of our guest services team which includes the Front Office and Recreation team and will assist in providing a seamless and elevated experience for all guests while ensuring our guest programming is flawless and up to date, and our lobby, hotel entrance and public spaces are maintained. 

Responsibilities:

• Lead and manage the Front Office team with assistance from Assistant Front Desk Manager
• Ensure smooth check-in and check-out processes
• Handle guest inquiries and resolve any issues promptly
• Coordinate with other departments to meet guest needs
• Monitor guest feedback and implement improvements as needed
• Ensure programming calendar is updated and maintained.

Requirements:

• Minimum 5 years in hotel management position
• Previous AAA Four Diamond experience preferred
• Strong leadership and communication skills
• Ability to work in a fast-paced environment
• Attention to detail and problem-solving abilities
• Knowledge of reservation systems and hotel operations
• Ability to work a varied schedule that includes weekends, holidays and evenings

Benefits:

• Competitive salary ranging from $70,000.00 to $75,000.00 per year
• Health, dental, and vision insurance
• 401(k) retirement plan
• Paid time off 
• Go Hilton team member travel discount
• Career development opportunities

About the Company:

Hilton Mystic is a renowned hotel located in Mystic, CT, known for its exceptional service and luxurious accommodations. We are committed to providing our guests with memorable experiences and opportunities for our team members to grow and succeed in the hospitality industry.