Scope* of* Position:
To* contribute* to* a* positive* experience* for* all* guests* and* provide* leadership* and* vision* in* all* areas* of* the* Chick-fil-A* business* that* have* a* direct* impact* on* our* guests’* service* experience,* ensuring* that* guests’* needs* are* proactively* met,* and* every* guest* feels* genuinely* cared* for.* The* Director* of* Hospitality* will* ensure* that* Chick-fil-A* Lake Oswego consistently* delivers* memorable* experiences* through execution* of* the* basics* including* CORE* 4* and* Chick-fil-A* Service* Model.* Additionally,* the* Director* of* Hospitality* is* responsible* for* the* genuine,* proactive* and* personal* delivery* of* Second* Mile* Service* including* all* Required* Service* Behaviors,* Warm* Hearted* Impulses,* Language* of* Hospitality,* and* the* Guest* Recovery* Process* (H.E.A.R.D.)*
Characteristics:
This* role* requires* effective* communication,* organizational* skills,* and* ability* to* delegate* tasks* and* responsibilities.* * This* person* will* have* to* be* a* self-starter* with* a* flexible* schedule,* strong* time* management* ability* and* the* capacity* to* motivate* and* inspire* others.* * It* requires* thorough* knowledge* and* understanding* of* all* Chick-fil-A* Service* Requirements* as* well* as* a* possessing* a* genuine* servant’s* spirit* and* natural* hospitality* gifts* to* effectively* empathize* with* guests.* * Infectious* enthusiasm* is* a* must* along* with* the* ability* to* make* quick* decisions* and* communicate* clearly,* professionally* and* effectively.*
Assessment:* * ROE,* CARES,* and* CEM* data* as* well* as financial* results*
Supported* by:* * Owner/Operator* of* Chick-fil-A* Lake Oswego and* Executive* Director* of* Operations*
Supports:* * Other Directors, Shift Leaders, and Team Members to* meet* Restaurant* Goals.
Work schedule
- Other
Benefits
- Flexible schedule
- Health insurance
- Dental insurance
- 401(k)