Director of Housekeeping

About U

One Source Hospitality Solutions separates itself from the competition by focusing exclusively on the hospitality sector. Through continual investment in our people, our technology, our processes, and our culture of accountability, we deliver exceptional service valued by elite clients across the country.

Job Summary

The Director of Housekeeping is responsible for the overall leadership, strategic direction, and day-to-day operations of the Housekeeping department at a high-volume timeshare resort. The ideal candidate is a hands-on, results-driven leader with a strong understanding of timeshare or resort operations, exceptional attention to detail, and a proven ability to lead and develop high-performing housekeeping teams in a fast-paced, high-touch environment.

Responsibilities

• Oversee all housekeeping operations for a high-volume timeshare resort, ensuring villas consistently meet established standards for cleanliness, presentation, and service.
• Lead, mentor, and develop a diverse housekeeping team, fostering a culture of accountability, engagement, service excellence, and continuous improvement.
• Establish and maintain housekeeping standards, procedures, and quality control processes to ensure consistent results across all villas.
• Manage daily staffing, assignments, and operational priorities to ensure villas are cleaned, inspected, and released on schedule.
• Conduct daily departmental briefings to communicate VIP and owner arrivals, special requests, occupancy levels, villa readiness, and operational priorities.
• Conduct regular property walk-throughs and quality audits of guest villas, corridors, public spaces, and other resort areas.
• Partner closely with Front Office, Maintenance, Engineering, and other resort departments to coordinate villa readiness, maintenance needs, special requests, and operational priorities.
• Conduct performance reviews, provide ongoing coaching and feedback, and administer disciplinary action when necessary and in accordance with company policy.
• Oversee inventory management and procurement of guest amenities, linens, cleaning supplies, equipment, and other housekeeping materials.
• Ensure compliance with OSHA, health department, environmental, and company safety standards and requirements.
• Develop and manage the annual housekeeping department budget and identify opportunities to improve operational efficiency and control costs.
• Monitor labor costs, staffing levels, productivity standards, overtime, and cost-per-occupied-room metrics.
• Approve payroll, purchase orders, invoices, and vendor agreements in accordance with company policies and established authorization levels.
• Establish and monitor departmental KPIs, using operational data to identify trends, address performance gaps, and drive continuous improvement.
• Prepare and present monthly housekeeping performance reports and business updates to senior leadership.
• Ensure the housekeeping department is adequately staffed, trained, and prepared to meet seasonal fluctuations, occupancy demands, and resort business needs.

Experience

• Minimum 5 years of progressive housekeeping leadership experience, including at least 2 years as a Director or Assistant Director of Housekeeping.
• Proven ability to manage large, diverse teams in a fast-paced, seasonal resort environment.
• Demonstrated leadership skills in team supervision, staff training, and management of housekeeping teams.
• Excellent organizational, communication, and problem-solving skills
• Bilingual (English/Spanish) a plus.

Benefits

• Competitive salary
• Medical and Dental
• 401K
• Unlimited PTO
• Career growth opportunities