Director of Housekeeping

Job Title: Director of HousekeepingAbout the Position: We are looking for an experienced Director of Housekeeping with a strong background in hospitality/property maintenance combined with a verifiable background in account management, operations management, and customer relations. The ideal candidate will have at least 5 years of leadership experience in janitorial management, total facility maintenance management, or resort management.Responsibilities:Strategic Planning and Financial Management:

• Develop and manage business plans and budgets for each account in the region.
• Achieve financial goals set for the region and analyze relevant reports.
• Review and analyze all reports (financial, human resources, etc.) pertaining to regional components.

Client Relationship Management:

• Maintain strong client relationships to ensure account retention.
• Collaborate with the Director of Operations on re-bids and contract negotiations.
• Conduct client negotiations and renegotiate unit contracts.

Quality Assurance and Operations Oversight:

• Evaluate and ensure the quality of services delivered by Hospitality Services in each regional component.
• Conduct inspections to determine the quality of service provided.
• Investigate complaints regarding this operation and effect satisfactory solutions.

Team Development and Talent Management:

• Assist in filling open positions for each component in the region.
• Meet with managers regularly to coach and provide feedback on performance.
• Develop good relationships with Corporate support departments to facilitate meeting needs of the region.
• Maintain a succession plan and identify opportunities for advancement for successful managers.

Compliance and Standards Adherence:

• Manage in compliance with our standards of operation, client contracts, and within our Business Conduct Policy.
• Maintain all records and reports necessary to comply with company, government, and accrediting agency standards, regulations, and codes.
• Assess and monitor select accounts through compliance audits to ensure adherence to contracts and regulations.

Technical Expertise and Program Enhancement:

• Utilize technical expertise to evaluate our operating program standards, measure performance, and recommend solutions to enhance or improve operations.
• Provide regional support to our proprietary computerized maintenance management system relative to development upgrades and enhancements.
• Publish and maintain Standard Operating Procedures (SOP's) for each specific line of service.

Training and Development:

• Assist in the development, implementation, and facilitation of technical training programs for Facilities' Front-Line Managers and employees.
• Provide support to the regional Operational Excellence staff and Operations teams for new facility management accounts and ensure the full implementation of our operating programs.

Qualifications:

• Bachelor’s degree or equivalent experience.
• Minimum of 5 years’ experience, with 2-4 years in a management role; 5+ years management experience leading facilities operations in a district.
• Experience working in the janitorial field.
• Solid analytical and decision-making skills.
• Strong client relationship experience.
• Excellent communication skills: oral, written, presentation.
• Proficiency in Spanish is a plus.
• Ability to travel as needed.