Director of Housing Counseling and Education

Director of Housing Counseling and Education - Tenfold

Donate

• Blog

• Subscribe to stay connected

• Home

• About Us

• What We Believe

• Meet The Team

• 25-26 Winter Shelter Report

• Our History

• Blog

• Success Stories

• Learn about our shelter, TLC

• Get Help

• Housing

• Landlord Resources

• Tenant Resources

• Education Classes

• Online Classes

• In-Person Classes

• Tenfold Community Lending

• Loan Program Overview

• Finances

• Community

• Coalition for Sustainable Housing

• SoWe Lancaster

• Referral Programs

• TLC

• Beth Shalom

• Get Involved

• Join Our Team

• Donate Items

• Advocacy

• Connect with Us

• Contact Us

• Subscribe to stay connected

• Home

• About Us

• What We Believe

• Meet The Team

• 25-26 Winter Shelter Report

• Our History

• Blog

• Success Stories

• Learn about our shelter, TLC

• Get Help

• Housing

• Landlord Resources

• Tenant Resources

• Education Classes

• Online Classes

• In-Person Classes

• Tenfold Community Lending

• Loan Program Overview

• Finances

• Community

• Coalition for Sustainable Housing

• SoWe Lancaster

• Referral Programs

• TLC

• Beth Shalom

• Get Involved

• Join Our Team

• Donate Items

• Advocacy

• Connect with Us

• Contact Us

• Subscribe to stay connected

• Blog

• Subscribe to stay connected

Director of Housing Counseling and Education

Home > Get Involved > Join Our Team > Director of Housing Counseling and Education

The role of the Director of Housing Counseling and Education is to provide strategic and operational leadership for the Barshinger Empowerment Center (BEC), Tenfold's centralized housing counseling, education, and stabilization function. This position oversees housing counseling and education activities that support Tenfold's Housing Stability strategy by helping households prevent displacement, sustain housing, prepare for homeownership, and build long-term financial capacity. The Director supervises staff, ensures compliance with HUD Housing Counseling and other funder requirements, strengthens cross-department referral pathways, develops partnerships, monitors client outcomes and program performance, supports funding and revenue strategies, and serves as a public representative of the BEC.

Key Qualifications:

• Lead and strengthen the BEC's housing counseling and education service model in alignment with Tenfold's Housing Stability strategy, including services that support placement, stabilization, prevention, and growth for households across the housing continuum.

HUD Housing Counseling services, including rental, pre-purchase, post-purchase, mortgage default, foreclosure prevention and diversion, eviction diversion, fair housing consultation, and financial capability counseling.

Housing education activities, including homebuyer education, rental readiness education, financial education, and partner-based workshops that create clear pathways into counseling and other Tenfold services.

Homeownership Center activities, including pre-purchase counseling, homebuyer education, matched savings, down payment assistance referrals, and coordination with Tenfold Community Lending.

Mortgage foreclosure prevention and diversion services that help homeowners resolve default, avoid foreclosure when possible, and sustain long-term housing stability.

Eviction prevention and diversion services, including court-based partnerships, outreach, landlord/tenant problem solving, client action plans, and connections to financial assistance or legal supports when available.

Internal and partnership-based delivery of housing counseling and education services to support other Tenfold programs, employer or community partners, property managers, and other referral pipelines.

Debt management, credit counseling, budgeting, savings, and financial coaching services that support housing stability and reduce repeat crisis intervention.

Program compliance, quality assurance, documentation, reporting, and continuous improvement across all counseling and education activities.

• Supervise BEC counseling, education, intake, and support staff. This includes hiring, onboarding, supervision, coaching, performance management, monitoring progress toward program goals and KPIs, and ensuring staff maintain required certifications, documentation standards, and professional practice expectations.
• Own program performance and impact measurement for the BEC, including setting program scorecards, monitoring client service volume, tracking housing stability outcomes, reviewing staff performance data, and using data to improve service delivery.
• Assume primary responsibility for compliance with HUD Housing Counseling, PHFA, NFCC, CDBG, county, city, and other applicable funding or certification requirements, including timely completion of quarterly, annual, and ad hoc reports.
• Explore funding opportunities, support grant writing, develop fee-for-service or partnership-based revenue models, and align program growth with sustainable funding strategies.
• Develop, implement, and maintain standard operating procedures that support consistent client pathways, clear program goals, quality case documentation, file review, referral handoffs, and compliance with best practices.
• Together with the Chief Impact Officer (CIO) and staff, set annual program goals and objectives for the BEC that cascade from Tenfold's organizational priorities and Housing Stability outcome metrics. Identify service changes, new program opportunities, and staffing needs, and make recommendations for implementation.
• Collaborate with the Development Department to produce outreach materials, maintain accurate website and referral information, support funding applications, and tell the story of the BEC's role in ending housing instability.
• Build and maintain strong working relationships with internal teams and external partners, including Tenfold programs, courts, legal partners, funders, lenders, property managers, employers, community organizations, NFCC, PHFA, Navicore, and other related agencies.
• Serve as the BEC lead for integrating housing counseling and education services into Tenfold's SoWe and community development work, ensuring neighborhood-based initiatives are connected to practical pathways for housing stability, financial capability, and homeownership readiness.
• Together with the CIO, develop and monitor annual budgets, ensure expenses align with program strategy, maximize allowable billing and contract drawdown, and connect staffing plans to program growth and revenue expectations.
• Learn and maintain an up-to-date working knowledge of the data management systems used in the BEC, including systems used for counseling, education, billing, referrals, and outcome tracking, and ensure staff are appropriately trained.
• Represent Tenfold and the BEC in the community, promote counseling and education services, and present the BEC's work as part of Tenfold's broader continuum to end housing instability.
• Demonstrate commitment to Tenfold's core values: We Value Empowerment; We value Innovation; We Value Integrity; We Value Diversity, Equity and Inclusion; We Value Teamwork

View the full job description

Review of resumes will begin immediately and continue until a candidate is appointed.

Qualified applicants should send, via e-mail: a letter of interest and resume to:

Sandra Schnee, Human Resources Manager

• protected email*

Tenfold

308 E. King Street

Lancaster PA 17602

Sparking the power in all people to achieve equitable housing and financial security.

Tenfold is a 501(c)(3) nonprofit organization. A copy of the official registration and financial information for Tenfold may be obtained from the Pennsylvania Department of State by calling, toll free within Pennsylvania, 1-800-732-0999. Registration does not imply endorsement.

EQUAL OPPORTUNITY FOR ALL

Privacy Policy

Lancaster office 308 East King Street Lancaster, PA 17602

SoWe office 417 Poplar St. Lancaster, PA 17602

717-397-5182

Close this module

Offices closed 7/10

Tenfold offices will be closed on Friday, July 10.