Director of Infrastructure & Operations

Who We Are: Founded in 1902, we have grown to meet the expanding financial needs of the communities we serve. Recognized both regionally and nationally for our exceptional client experience, we are an industry leader-embracing technology and continuously adding new products to best serve our clients.

Why Work at Fidelity? For over a decade, Fidelity Bank has been ranked among the area's top banks by local and national publications. We've also been recognized as one of the best places to work. A core part of our vision is to be the best bank for the community. In 2025, our bankers contributed more than 6,200 hours of volunteer service and helped donate over $1.6 million to nonprofit organizations across our markets. We're looking to hire top talent to join us in serving our community partners.

The Director of Infrastructure & Operations is responsible for the planning, delivery, operation, governance, and continuous improvement of the Bank's infrastructure, network, cloud, endpoint, telecommunications, and technology operations capabilities. This role partners with business and technology leaders to ensure technology platforms and operational services are reliable, secure, scalable, and aligned with organizational priorities.

Reporting to the Chief Information Officer, the Director provides leadership for infrastructure engineering, network engineering, cloud services, endpoint management, technology operations, and operational resilience functions, ensuring technology services effectively support business operations while meeting security, regulatory, and operational requirements.

Key Responsibilities

• Lead the engineering, delivery, operation, and continuous improvement of the Bank's infrastructure, network, cloud, endpoint, telecommunications, and technology operations capabilities.
• Ensure the availability, performance, security, resiliency, and scalability of the Bank's technology platforms and services.
• Oversee incident management, asset management, IT service management, disaster recovery, and technology operations processes.
• Develop and maintain infrastructure roadmaps, technology investment priorities, and architectural standards that improve reliability, efficiency, scalability, and security.
• Manage technology vendors, strategic partners, contracts, and service providers.
• Establish and maintain operational standards, procedures, monitoring, reporting, and service management practices.
• Ensure infrastructure and operational services meet security, business continuity, compliance, audit, regulatory, and risk management requirements.
• Develop, mentor, and lead infrastructure, network, cloud, endpoint, and related technology engineers.
• Collaborate with business, security, and application leaders to ensure infrastructure capabilities effectively support organizational priorities and technology initiatives.
• Evaluate and pilot emerging infrastructure, cloud, security, and operational technologies to improve reliability, resiliency, efficiency, and service delivery.