Director of Institutional Data and CRM

Director of Institutional Data and CRM

Salary

See Position Description

Location

CVCC - Main Campus - 2602 College Drive, Phenix City, AL

Job Type

Full-Time

Job Number

2026-30

College/Division

CVCC-501110-Student Services Administration

Opening Date

08/24/2026

Closing Date

9/7/2026 11:59 PM Central

Campus Location

Chattahoochee Valley Community College

• Description
• Benefits
• Questions

Position Summary

NOTE: CHATTAHOOCHEE VALLEY COMMUNITY COLLEGE OBSERVES EASTERN TIME.

Pursuant to Alabama Act. Under 2024-360 and the Alabama Community College Policy and Procedure 204.01, neither tenure nor non-probationary status may be attained in this position.

The Director of Institutional Data and CRM serves as the Colleges chief institutional data officer, providing strategic leadership for enterprise data governance, institutional analytics, customer relationship management (CRM), business intelligence, and regulatory reporting in support of the Colleges mission and strategic priorities. The Director provides leadership in developing institutional policies, standards, and practices related to enterprise data management and governance while leading the Colleges enterprise data systems and institutional research functions. The position integrates institutional data resources to support evidence-based decision-making, enrollment management, student success, strategic planning, institutional effectiveness, accreditation, and regulatory compliance. As the Colleges principal administrator for institutional data and CRM systems, the Director collaborates with instructional, administrative, and student services divisions to ensure the integrity, accessibility, security, and effective use of institutional data while promoting continuous improvement across the College.

Salary: Appropriate placement on Salary Schedule C, Rank 1: $103,183-$136,517, which is based on years of directly related full-time experience.

Applicant must meet the minimum qualifications as indicated on this vacancy notice and must submit a completed online application packet through the online application packet through the online application system by the deadline date in order to be considered for this position. It is the responsibility of the applicant to ensure his or her application packet is complete. Incomplete application packets will eliminate the possibility of an interview.

A complete online application packet consists of the following:

• Online employment application
• Current resume
• Copies of ALL college transcripts, identifying the applicant, institution, and the date degree conferred

Verification of experience (employment) will be required after the interview process and prior to employment. Letter(s) must come from current and/or former employers, verifying employment experience to meet the minimum required qualifications and for appropriate placement on the salary schedule. Letter(s) must include employment dates, employment status, and job title, and be on official letterhead with an authorized personnel signature.

Completion of all sections of the online application is required. Application materials, including transcripts, must provide documentation that the applicant meets all minimum qualifications. Degrees must be posted on transcripts.

Unofficial transcripts are acceptable for application; however, official transcripts may be requested by the College prior to extension of an employment agreement to the successful candidate. Incomplete application packets will eliminate the possibility of an interview. It is the sole responsibility of the applicant to ensure his or her application packet is complete. Once submitted, all application materials become the property of CVCC. Only applications received during the period of the announcement will be considered. NO PHOTOS, please. Requests for copies of application materials, including transcripts, will be denied by the College.

Anticipated Start Date: As soon as possible, or as negotiated.

Essential Duties and Responsibilities

• Institutional Research and Data Analytics

• Plans, coordinates, and manages the College's institutional research and data analytics functions.

• Conducts statistical analyses and longitudinal studies to identify trends, patterns, and institutional performance.

• Compiles, validates, integrates, and analyzes institutional data from multiple enterprise systems.

• Develops institutional performance indicators, benchmarking studies, and decision-support analyses.

• Prepares executive reports, dashboards, presentations, and other analyses to support strategic planning, institutional effectiveness, enrollment management, student success, and executive decision-making.

• Federal, State, and System Reporting

• Serves as the College's primary coordinator for required federal, state, system, and external reporting.

• Coordinates and oversees reporting requirements, including but not limited to:

• Integrated Postsecondary Education Data System (IPEDS)

• Alabama Commission on Higher Education (ACHE)

• DAX reporting

• National Student Clearinghouse reporting

• Financial Value Transparency/Gainful Employment (FVT/GE)

• Perkins reporting

• Workforce Innovation and Opportunity Act (WIOA) reporting

• Workforce and non-credit reporting

• Campus Safety and Security reporting

• Equity in Athletics Disclosure Act (EADA) reporting

• College Affordability and Transparency reporting

• Alabama Community College System (ACCS) reporting

• Other reporting requirements established by regulatory agencies and external organizations

• Ensures data accuracy, validates submissions, maintains supporting documentation, coordinates reporting schedules, and ensures compliance with applicable regulations and reporting deadlines.

• Enterprise Data Systems and CRM Administration

• Serves as the functional administrator for institutional data and reporting systems, including Banner, the College CRM, DAX, National Student Clearinghouse, Power BI, Microsoft Forms, Xitracs, and other enterprise reporting applications.

• Ensures system functionality, data integrity, effective integration, and appropriate use of institutional data systems.

• Serves as the College's CRM Administrator and provides leadership for the implementation, administration, maintenance, enhancement, and optimization of the College's CRM platform.

• Manages CRM configuration, workflows, automation, user roles and permissions, communication campaigns, recruitment and student success workflows, reporting, and data integration.

• Provides CRM training, technical assistance, and user support.

• Collaborates with enrollment management, admissions, advising, student services, instruction, and information technology to maximize the CRM's effectiveness throughout the student lifecycle.

• Data Governance and Data Management

• Provides institutional leadership for enterprise data governance and data management practices.

• Establishes and maintains standards, policies, procedures, and best practices related to data quality, integrity, definitions, stewardship, security, documentation, metadata, and reporting.

• Promotes consistent data definitions and reporting methodologies across institutional systems and departments.

• Collaborates with Information Technology and campus departments to improve enterprise data management, data integrity, and reporting practices.

• Ensures the responsible use, protection, and confidentiality of institutional information in accordance with FERPA, applicable laws, regulations, and College policies.

• Business Intelligence, Dashboards, and Data Visualization

• Designs, develops, maintains, and continuously enhances executive dashboards, business intelligence reports, interactive visualizations, and institutional performance metrics.

• Develops data visualization tools using appropriate reporting and analytics platforms.

• Provides timely and meaningful information to administrators, faculty, staff, and external stakeholders.

• Assists College leadership in identifying trends, monitoring institutional performance, evaluating outcomes, and supporting continuous improvement.

• Translates complex institutional data into clear, actionable information for planning and decision-making.

• Strategic Planning, Institutional Effectiveness, Assessment, and Accreditation

• Supports the College's strategic planning, institutional effectiveness, assessment, program review, and accreditation activities through data analysis, reporting, documentation, and technical support.

• Provides data and analytical support for annual assessment reporting, program review, enrollment and financial reporting, SACSCOC reaffirmation activities, Fifth-Year Interim Reports, and the Quality Enhancement Plan (QEP).

• Collaborates with the Director of Strategic Initiatives and other institutional stakeholders to identify data needs, establish reporting priorities, and develop analyses that support institutional planning and effectiveness.

• Ensures planning, assessment, and accreditation activities are supported by accurate, reliable, and appropriately documented institutional data.

• Institutional Survey Research

• Coordinates institutional survey research activities involving students, employees, alumni, and other stakeholder groups.

• Designs, administers, and evaluates institutional surveys.

• Conducts data collection, statistical analysis, and interpretation of survey results.

• Prepares reports and presentations of survey findings and develops recommendations to support institutional effectiveness, student success, and organizational performance.

• Institutional Data Requests

• Oversees institutional data request workflows and coordinates requests for institutional information.

• Determines appropriate data sources, validates results, maintains supporting documentation, and ensures timely responses to internal and external stakeholders.

• Collaborates with campus departments to interpret institutional data and promote informed, data-informed decision-making.

• Ensures data requests are handled appropriately with regard to confidentiality, FERPA, applicable laws, and institutional policies.

• Enterprise Systems Integration and Technology

• Works collaboratively with Information Technology to support integration among Banner, the College CRM, DAX, National Student Clearinghouse, learning management systems, Power BI, Microsoft Forms, Xitracs, and other enterprise information systems.

• Evaluates emerging technologies and recommends improvements to institutional data infrastructure, reporting, analytics, and automation.

• Supports initiatives involving enterprise reporting, business intelligence, artificial intelligence, automation, and advanced analytics.

• Serves as the College's technical authority for institutional data architecture, reporting methodologies, and enterprise analytics solutions.

• Professional and Institutional Engagement

• Participates in institutional committees, planning teams, task forces, and cross-functional work groups as assigned.

• Represents the College in professional organizations and activities related to institutional research, institutional effectiveness, higher education analytics, CRM administration, business intelligence, data governance, accreditation, and enterprise information systems.

• Maintains professional knowledge and skills through continuing education, training, conferences, and professional development.

• Professional development may include participation in organizations and activities such as AIR, SAIR, ALAIR, IPEDS training, ALBUG (Alabama Banner Users Group), Ellucian conferences, CRM user conferences, ACCS training, and other relevant state, regional, and national organizations.

• Emerging Technology and Innovation

• Monitors emerging technologies, automation opportunities, artificial intelligence applications, and business intelligence solutions.

• Evaluates and recommends technologies and processes that improve institutional reporting, operational efficiency, data accessibility, and strategic decision-making.

• Identifies opportunities to leverage data, automation, analytics, and artificial intelligence to improve institutional operations and student outcomes.

GENERAL DUTIES AND RESPONSIBILITIES:

1. Adhere to all policies and procedures set forth by the College.

2. Remain current in and enhance professional knowledge and skills through professional development and continuing education.

3. Interact with and serve a diverse student population in a courteous and friendly manner.

4. Adhere to College standards of professionalism and confidentiality, including courteous and friendly interaction with other CVCC employees.

5. Recruit potential students, both traditional and nontraditional, to the College.

6. Maintain appropriate work hours as outlined in the State and College policies and assigned by supervisor or dean.

7. Maintain confidentiality of identified sensitive information and of departmental information.

8. Represent the institution in a positive manner.

9. Participate in advance registration, regular registration, and schedule adjustment as assigned.

10. Serve on committees as assigned.

11. Participate in graduation and other College activities.

12. Participate in the Colleges planning process.

13. As a Campus Security Authority (CSA), report to the official or office designated by the institution to collect crime report information, such as the campus police or security department, those allegations of Clery Act crimes that the CSA concludes were made in good faith.

14. Perform other duties as assigned.

Qualifications

MINIMUM QUALIFICATIONS:

• Bachelor's degree from a regionally accredited institution in information systems, computer science, data analytics, institutional research, statistics, business administration, education, or a related field.
• A minimum of five (5) years of progressively responsible experience in institutional research, data analytics, customer relationship management, enterprise information systems, business intelligence, or higher education data management.
• Demonstrated experience with enterprise resource planning systems, institutional reporting, project management, and data analysis.
• High degree of workplace professionalism.
• Strong work ethic and ability to work independently.
• Effective oral and written communication skills; proficiency in the English language.
• Proficiency with computers and software programs associated with the work.
• Ability to work a flexible schedule when required.

PREFERRED QUALIFICATIONS:

• Master's degree from a regionally accredited institution.
• Experience within the Alabama Community College System.
• Experience with the Ellucian Banner, CRM administration, Power BI, or other business intelligence platforms, SQL, database management, IPEDS, ACHE, DAX, National Student Clearinghouse reporting, SACSCOC accreditation, strategic planning, institutional effectiveness, and higher education compliance reporting.

Application Procedures/Additional Information

All correspondence with applicants regarding this search will be sent via email.

Applicants must meet the minimum qualifications indicated on this vacancy announcement and must submit a complete application packet via the online application process by the deadline in order to be considered. PLEASE DO NOT UPLOAD PHOTOS.

The online application link is found on the employment page of the Colleges website at: http://www.cv.edu/human-resources/andathttps://www.schooljobs.com/careers/cv.edu.

Applicants who fail to submit all required information will be disqualified. Only applications received during the period of this announcement will be considered. The College will not incur the cost of applicants interview expenses. Applicants desiring reasonable accommodations for the interview are encouraged to request such accommodations when contacted for an interview appointment.

The College reserves the right to fill the position within one year of the stated anticipated starting date or not to fill the position due to budgetary or operational considerations. Further, the College reserves the right to fill more than one position in the same job classification should another vacancy occur during the search process.

All male applicants between the ages of 18-26 must provide proof of Selective Service Registration.

In accordance with Alabama Community College System policy and guidelines, the applicant selected for employment will be required to sign a consent form for a criminal background check. Employment will be contingent upon receipt of a clearance notification from the criminal background check. In the event a conviction for a felony or any crime involving moral turpitude is found, the procedures established for the Board of Trustees policy concerning criminal background checks will be followed.

Chattahoochee Valley Community College (CVCC) is an active participant in the Employment Eligibility Verification Program (E-Verify), which electronically confirms an employees eligibility to work in the United States as required by the Department of Homeland Security. Applicants hired by CVCC will be subject to the E-Verify process pursuant to Act. No. 2011-535.

CVCC is an Equal Opportunity Employer. It is the official policy of the Alabama Community College System that no person shall, on the grounds of race, color, disability, religion, creed, national origin, or age, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program, activity, or employment. CVCC will make reasonable accommodations for qualified disabled applicants or employees. CVCC reserves the right to withdraw the job announcement at any time prior to the awarding.

Sick Leave

All regular full-time non-instructional staff earns one day of sick leave which is the equivalent of 8 hours of sick leave per month. Unused sick leave is rolled over to the following year. Upon retirement, employees are allowed to convert unused sick time into service time for the purpose of retirement. Further retirement benefits may be found on this page under Alabama Teachers Retirement.

8 hours per month

(may accumulate an unlimited number)

Annual Leave

All regular full-time non-instructional staff earn annual leave per month. A complete description of leave benefits can be found with the Human Resources office.

0-4 years 8 hours per month

5-9 years 10 hours per month

10-14 years 12 hours per month

15-19 years 14 hours per month

20+ 16 hours per month

(may accumulate up to 480 hours)

Personal Leave

All regular full-time non-instructional staff earns up to two (2) regularly scheduled workdays of personal leave per leave year.

Unused Personal Leave converts to sick leave if not used.

(converts to sick leave at the end of August each year if not used)

Professional Leave

Up to 10 days a year of professional development leave with pay may be granted by the President.

Holidays

New Years Day

Martin Luther King/Robert E. Lee Birthday

National Memorial Day

Juneteenth

Independence Day

Labor Day

Veterans Day

Thanksgiving Day

Day after Thanksgiving Day

Christmas Eve

Christmas Day

16 (5 locally assigned)

Contracted Work Days

260

Retirement

The TRS was established in 1939 to provide benefits to qualified persons employed by state-supported educational institutions. Responsibility for the management and administration of the TRS is vested in its Board of Control. The Boards of Control elect the Secretary-Treasurer who serves as the Chief Executive Officer of the RSA and is responsible for the day-to-day management of the RSA. The TRS is a defined benefit plan qualified under Section 401(a) of the Internal Revenue Code. For more information visit The Retirement Systems of Alabama. All regular full-time and part-time employees (non-temporary and non- student) who work at least 20 hours per week are required to participate in The Teachers Retirement System of Alabama.

Tier I - Pays 7.50% monthly. State matches 14.57% (effective 10/01/25)

Tier II - Pays 6.20% monthly. State matches 13.61% (effective 10/01/25)

Law Enforcement Officers:

Tier I-Pays 8.50% monthly. State matches 14.57% (effective 10/01/25)

Tier II- Pays 7.20% monthly. State matches 13.61% (effective 10/01/25)

Health Insurance

PEEHIP, established in 1983, provides health insurance benefits for active and retired education employees and is governed by the PEEHIP Board of Control. The Boards of Control elect the Secretary-Treasurer who serves as the Chief Executive Officer of the RSA and is responsible for the day-to-day management of the RSA. For more information visit http://www.rsa-al.gov/index.php/members/peehip

Premium amounts:

• Single $ 30
• Family (without Spouse but with dependents) $ 207
• Employee + Spouse (no dependents) $ 282
• Family (with Spouse and dependents*) $ 307
• Includes $100 per month spousal surcharge Note: The spousal surcharge does not apply to spouses who are independently eligible for PEEHIP.

Tobacco Usage Premium

• Member $ 50
• Spouse $ 50

The tobacco premium applies only to the PEEHIP Hospital Medical and VIVA Health plans. Refer to the Wellness Program section to learn how you and/or your spouse can receive the non-tobacco user discount.

Wellness Premium

• Member $ 50
• Spouse $ 50

The wellness premium applies only to the Blue Cross Blue Shield Hospital Medical Group #14000 plan for non-Medicare eligible active and retired members, non-Medicare-eligible members on LOA or COBRA, and non-Medicare-eligible spouses on active or retired contracts. Refer to the Wellness Program section to learn how you and/or your spouse can receive a wellness premium waiver.

If desired, the employee may elect four options rather than health insurance options to include hospital indemnity, cancer, dental, and vision.

Optional Coverage Plan Premiums

• Cancer, Indemnity, and Vision Single or Family (cost per plan) $ 38
• Dental Single $ 38 Dental Family $ 50

Institution matches $800 monthly (effective 10/01/17).

Duty Hours

(hours vary by campus and needs of the student)

Tuition Assistance

This tuition waiver program is designed for all full-time instructional and non-instructional employees of The Alabama College System and the Alabama Department of Postsecondary Education and their dependents as defined under by policy. The program will be coordinated by each institution for employees within The Alabama College System and the Alabama Department of Postsecondary Education. An application form for the tuition assistance program is available in the Human Resources office and should be completed prior to registration for classes.

Employees/Dependents at two-year colleges:

• 1/3 waived after 1st year
• 2/3 waived after 2nd year
• 3/3 waived after 3rd year

Note: Employee is vested after 10 years in Retirement System. Additional information regarding retirement may be obtained from the Retirement System Web site at www.rsa.al.gov.

01

Have you attached all required documents to complete your application packet, including a résumé, and all college transcripts that clearly display your name and the date degree conferred?

• Yes
• No

02

Do you have at least a bachelors degree from a regionally accredited institution in information systems, computer science, data analytics, institutional research, statistics, business administration, education, or a related field?

• Yes
• No

03

Do you have at least five (5) years of progressively responsible experience in institutional research, data analytics, customer relationship management, enterprise information systems, business intelligence, or higher education data management? If so, please describe how your experience relates to requirements of this position.

04

Do you acknowledge that, if selected for this position, placement on Salary Schedule C, Rank 1, is determined by years of directly related full-time experience? If so, please confirm that all such experience has been listed on your application.

• Yes
• No

Required Question

Employer ACCS