Director of Intermodal

Overview

The Director of Intermodal Operations, under minimum supervision, provides the

day-to-day "hands-on" strategic direction, oversight, and implementation of the

Intermodal business unit at NFI. The Director must be able to demonstrate a high degree

of planning, organizational, analytical, and financial skills and will be required to partner

and communicate with all levels of an organization, both internally and externally. The

Director will be expected to provide the necessary leadership skills, business acumen,

and technical skills to ensure that the intermodal division grows to become a major NFI

business unit. Build and grow a world-class intermodal organization within a

well-established and well-financed transportation, logistics, and warehousing company.

This position reports to the Vice President of Intermodal

Responsibilities

Assume responsibility for the day-to-day operations of the Intermodal business unit.

Lead the initiative to develop, manage, and execute the Company's intermodal

strategy among the three operating entities: NFI, NDC, and NFIL. Work to increase

synergy between Intermodal operations and the other NFI organizations.

Develop and implement new strategies, services, and tactical business plans, and

ensure the necessary resources are in place to fulfill customers' needs and contract

obligations.

Candidate must have an entrepreneurial mindset and possess the ability to

effectively align with business groups to enable positive and stable business growth.

Establish a close working relationship with the Intermodal Sales and Business

Development functions.

Provide strong leadership to all functions of the business and build a

"service/customer-oriented" culture. Reinforce throughout the entire organization the

desire and commitment to the highest levels of customer service and achieve a high

level of cost efficiency. Communicate and demonstrate this commitment to all

customers.

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Evaluate current procedures and processes. Establish new procedures and

implement improvements where required. Make sure all new procedures are

implemented and adhered to throughout the organization.

Review and analyze the client's current Intermodal transportation programs and take

appropriate measures to correct current or future potential problem areas.

Ensure the highest level of customer service to all clients regardless of the account

size. Make sure all Service Level Agreements and Performance Metrics are met or

exceeded.

Act as the strategic bridge between NFI's internal operational/rail capabilities and the

customer's supply chain requirements.

Manage the selection, development, motivation, and retention of the staff required to

grow and develop the Intermodal business. Ensure Company Policies and

procedures are supported throughout the corporate and field operations.

Thrive in a high-growth, ambiguous "gray space" environment, proactively designing

and implementing processes to scale a premier customer operations team.

Assist with both short and long-term forecasting of Intermodal resource

requirements.

Conduct an evaluation of the current team and provide mentoring to his/her team.

Remain current on industry trends and provide strategic recommendations to

management that keep NFI Intermodal on the "cutting edge."

Physical Requirements

College degree required, Master"s preferred

10+ years of experience in customer-facing 3PL transportation management

(Brokerage, Truckload, or Fleet). Direct Intermodal experience is a strong plus.

Familiar with a variety of transportation concepts, practices, and procedures

Experience with overall direction, coordination, and evaluation of the department

Possesses strong interpersonal skills with the ability to communicate organizational

visions and values

Serve as the senior escalation point for critical customer service issues.

Proficient computer skills

Conceptual, strategic thinker with demonstrated ability to define problems, collect

data, establish facts and draw valid conclusions

Prior profit and loss responsibility preferred

Independent, must be able to work with little direction or structure

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Able to work effectively with all verticals within NFI and the sales team

Strong work ethic and roll-up-your-sleeves type leader

Hands-on, customer-driven focus

Qualifications

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

LA County Applicants: The Company will consider qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws.