Director of Internal Communications (hybrid)
85969BR
Strategic Planning
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Status
Full-Time
Standard Hours per Week
40
Job Category
Marketing and Communications,
Regular, Temporary, Per Diem
Regular
Pay Range
$63.79-$102.07 Hourly
Office/Site Location
Boston
Remote Eligibility
Part Remote/Hybrid
Job Posting Description
At Boston Children's Hospital, the quality of our care - and our inclusive hospital working environment - lies in the diversity of our people. With patients from local communities and 160 countries around the world, we're committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives. Yours included.
Position summary: Director of Internal Communications (hybrid)
Boston Children's Hospital is entering a critical period of evolving from a hospital centric organization to
an integrated, enterprise-wide system delivering care across multiple locations, modalities, and
partnerships. The organization is also embarking on a Brand strategy reset to better position the
organization to achieve its objectives and drive its mission forward. In parallel, Boston Children's is
undergoing a major digital and operational transformation, including migration to Microsoft365 platforms
(e.g. Teams, SharePoint) and implementation of Workday as its enterprise resource planning (ERP)
system. Internal Communications will play a key role in aligning, engaging, and mobilizing the workforce
at scale. The Director, Internal Communications will lead the internal communications function and help set
direction for how the enterprise communicates with and engages its workforce. This role directs day-today
activities and the strategic execution of communications programs that activate, inform, and align the
enterprise's workforce. Reporting to the Senior Director, this role manages a team of communications professionals - the
Internal Communications Manager, the Internal Communications Manager for Human Resources, and
the Internal Communications Manager for Franciscan Children's - and is accountable for the enterprise wide
quality, consistency, and measurable impact of employee-facing communications. The Director will
also partner closely with the Director of Executive Communications to align strategies and Executive
visibility across the enterprise. This position is an essential partner to clinical, operational, and administrative leadership, translating
organizational priorities into clear, compelling, actionable communications for a complex and mission driven
workforce. The Director will play a critical role in building a modern, best-in-class internal
communications function that is digital first, data driven, and AI-supported. The Director will independently lead major initiatives and represent the function at senior levels. The ideal candidate brings strong strategic judgement, and the ability to operate effectively across a highly
Key Responsibilities: 1. Enterprise Communications Strategy & Execution
a. Drive the enterprise internal communications strategy, ensuring alignment with
organizational goals and consistency across the system.
b. Develop and maintain a comprehensive editorial calendar aligned to enterprise priorities.
c. Serve as a senior strategic advisor to stakeholders, providing counsel on messaging,
timing, audience targeting, and change communications.
d. Lead communication planning for enterprise-wide initiatives, including culture,
engagement, and transformation efforts.
e. Own communications strategy for major enterprise transformations, including Microsoft
platform adoption (Teams, SharePoint) and Workday implementation.
f. Design and implement audience segmentation and targeting strategies to improve
relevance and effectiveness across a diverse workforce, including audiences that do not
have regular access to electronic communications.
a. Provide oversight to team managing all internal communications channels.
Qualifications
Education required: Bachelor's degree. Area of study: Communications, Journalism, English, Public Relations, or a related field.
Experience required: Minimum of 8-10 years of progressive experience in internal communications, corporate communications, or a closely related field. Demonstrated experience operating at a senior level, advising leadership, and influencing decision-making. Experience managing or mentoring communications staff.
The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting.
Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
Boston Children's Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
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