Director of Internal Communications (hybrid)

Department Summary: This role requires 2 days onsite in Boston a week, the rest of the days are remote.

Boston Children’s Hospital is seeking a Director of Internal Communications to lead our enterprise-wide function during a period of major organizational, digital, and operational transformation. As we expand as an integrated system, this leader will play a critical role in aligning, engaging, and informing employees across all locations and partnerships.
Reporting to the Senior Director, you will set strategy, oversee day-to-day operations, and manage a team of communications professionals. You will partner closely with executive, clinical, and operational leadership to translate complex organizational priorities into clear, compelling, and measurable employee-facing communications.
The ideal candidate brings deep expertise in internal and change communications, exceptional writing skills, and a strong executive presence. We are looking for a leader experienced in building modern, digital-first strategies that are data-driven, audience-centered, and enhanced by analytics and emerging AI tools.


Key Responsibilities:

• Lead the enterprise internal communications strategy and ensure alignment with organizational goals and priorities.
• Develop and maintain a comprehensive editorial calendar tied to enterprise initiatives.
• Serve as a senior strategic advisor to leaders on messaging, timing, audience segmentation, and change communications.
• Lead communication planning for enterprise-wide initiatives, including culture, engagement, and transformation efforts.
• Own communications strategy for major digital and operational initiatives, including Microsoft 365 adoption and Workday implementation.
• Oversee internal communications channels and help modernize the communications ecosystem, with a focus on Teams and SharePoint.
• Ensure communications are accurate, accessible, on brand, ADA-compliant, and tailored to diverse workforce audiences, including those without regular digital access.
• Establish editorial standards, channel governance, and best practices.
• Introduce innovative and interactive formats to strengthen employee engagement and improve the employee communications experience.
• Define and monitor key performance indicators and use data, analytics, and insights to continuously improve effectiveness.
• Partner on executive and high-visibility transformation communications, including town halls, enterprise announcements, and leadership forums.
• Support executive leaders in communicating change with clarity, transparency, and credibility across the organization.

Minimum Qualifications
Education: Bachelor’s degree in Communications, Journalism, English, Public Relations, or a related field.
Experience: 8–10 years of progressive experience in internal communications, corporate communications, or a related field.

Preferred Qualifications:

• Experience in healthcare or another complex, mission-driven organization.
• Familiarity with HR communications, employee engagement, or change management initiatives.
• Knowledge of HIPAA, employee privacy, and related communications considerations.
• Familiarity with AI tools and their application in communications, analytics, and personalization.

Skills and Competencies

• Strategic thinker with strong execution skills.
• Ability to manage multiple priorities in a fast-paced, complex environment.
• Strong interpersonal and relationship-building skills.
• Ability to influence senior stakeholders and build trust across functions.
• Commitment to creating clear, effective, and engaging communications for a diverse workforce.
• Demonstrated experience operating at a senior level and advising leadership on strategic communications.
• Experience managing or mentoring communications staff.
• Exceptional written and verbal communication skills.
• Experience managing internal communications channels.
• Hands-on experience with Microsoft 365 tools, including Teams and SharePoint.

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