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Director of International Shipping, West Coast and Airport Operations

UOVO

Los Angeles, CA

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JOB DETAILS
SALARY
$110,000–$125,000 Per Year
SKILLS
Cargo/Freight, Coaching, Communication Skills, Customer Experience, Customer Relations, Customer Satisfaction, Customer Support/Service, Dental Insurance, Expense Tracking, FDA (Food and Drug Administration), File Maintenance, Fine Art, Government, Health Plan, Import/Export, International Business, Leadership, Logistics, Mentoring, On Site Support, Performance Metrics, Presentation/Verbal Skills, Procedure Implementation, Project Estimates, Project/Program Management, QoS (Quality of Service), Quality Management, Reconciliation, Regulations, Remote Team Management, Sales Management, Shipping Documents, Shipping Operations, Team Player, Technical Leadership, United States Customs, United States Department of Agriculture (USDA), Vendor/Supplier Relations, Vision Plan, Writing Skills
LOCATION
Los Angeles, CA
POSTED
2 days ago
Director of International Shipping, West Coast and Airport Operations

Department: Account Management

Employment Type: Full Time

Location: UOVO West Coast

Reporting To: Head of International Shipping

Compensation: $110,000 - $125,000 / year

Description

ABOUT UOVO

Are you ready to embark on a journey where your passion for art, fashion, culture, and excellence converge? Welcome to UOVO-the epitome of sophistication in storage, management, and logistics of valuable art, fashion, and wine. We invite all voices, experiences, and talents to join us and become part of an unparalleled journey where your career aspirations align with the remarkable. With state-of-the-art facilities across the country, we work towards exceeding expectations, for both our clients and employees alike.

At UOVO, we are more than logistics; we are architects of bespoke solutions and curators of extraordinary experiences. From climate-controlled storage to private viewing galleries, industry-leading technology to a full suite of services, UOVO crafts tailored solutions that go beyond preservation-they elevate.

As part of the UOVO team you will work alongside industry professionals who share a passion for art, fashion, and logistics in a collaborative environment where your expertise contributes to the best-in-class employment and client experience UOVO provides!

Director of International Shipping, West Coast and Airport Operations

UOVO, the nation's leading provider of storage and services for art, archives, and collectibles, seeks a Director of International Shipping, West Coast to join its dynamic and growing team. This position will take a dual leadership role in the growth of UOVO's International Shipping operation; overseeing both its West Coast services and nationwide airport operations. The Director of International Shipping, West Coast will report directly to the Head of International Shipping.

Core Responsibilities
  • Create a positive and engaging work environment by mentoring, coaching, and motivating International Account Management team members when applicable.
  • Maintain a book of key West Coast fine art clients personally and oversee international shipments. This includes estimates, work orders, tracking spend and progress, coordinating and/or producing international shipping documents, coordinating with vendors and UOVO Account Managers, liaising with clients, and providing post-project reconciliations as needed.
  • Partnering with West Coast Account Managers on their clients' international shipments. Partnering with Central and East Coast Account Managers as needed.
  • Contribute to the development and maintenance of quality West Coast vendor relationships.
  • Identify areas of growth for UOVO's International Shipping operation, and make recommendations towards its development.
  • In conjunction with the Head of International Shipping and other key stakeholders, research and implement growth initiatives, including but not limited to the expansion of UOVO's planeside program.
  • Establish and track KPIs for West Coast International Shipping business and onsite airport operations.
  • Train planeside team members and oversee the quality of services provided at airports.
  • File and maintain airport cargo area access permits.
  • Develop and maintain an on-airport contact list and quality vendor relationships.
  • Assist Head of International Shipping with operational issues including customer satisfaction, completion of estimates, projects, and any departmental needs.
  • Assist in the development and implementation of departmental SOPs.
  • Anticipate the needs of clients and seek out information to meet their demands.
  • Interface with government agencies as applicable including but not limited to Customs, BIS, TSA, USDA, FDA, USFWS, ATF, OFAC and DOT.
  • Provide on-site support and client interface whenever appropriate.
  • Foster the growth of client relationships to encourage the retention, growth, and referrals of existing clients.
  • Other projects as assigned by Manager.
  • Compliance with UOVO policies and procedures
Qualifications & Skills
  • Superior leadership skills, with a focus on employee coaching and development
  • Proven project management skills and art services / logistics experience
  • Experience with the import and export process
  • Familiarity with TSA procedures
  • Familiarity with CBP (U.S. Customs and Border Protection) policies and regulations
  • Poise in a fast-paced business environment
  • Excellent communication skills, both verbal and written
  • Pro-active and solution oriented with the ability to think creatively
This position is predominantly remote but requires on-site presence at UOVO's West Coast facilities for client interactions, site visits, and collaboration with on-site operations teams as needed. Occasionally, there may be requests to work nights and weekends.

Compensation & Benefits

UOVO offers competitive compensation, commensurate with experience.

UOVO offers a robust suite of benefits including:
  • 100% employer-covered medical plan option for Employees as well as multiple Medical, Dental, and Vision plans options.
  • 2 weeks annual paid vacation, with bi-annual increased vacation awards throughout the first 5 years of service
  • 10 paid holidays plus one additional floating holiday
  • Company Sponsored Parental Leave policy
  • Company-Sponsored Paid Sick Leave
  • 100% 401k Employer match up to 3% of employee contributions.
  • Flexible Savings Account, Commuter Benefits, and Childcare Benefits
  • Company-sponsored Life Insurance and Long Term Disability Benefits
  • Monthly Team Lunches and Birthday celebrations
  • Employee Recognition Program ( the "Eggcellence Awards")

About the Company

U

UOVO

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