Director of IT Program Management & Integration
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Director of IT Program Management & Integration
Location: 3500 Lacey Road, Downers Grove, IL
About Us
At Coopers Hawk, connection is at the heart of everything we do. Were looking for passionate people to join us. When you become part of our team, you step into a collaborative, supportive culture built on Uncompromising Hospitality, where standards and genuine care come together to create something truly unforgettable. As we continue our exciting journey, youll help us deliver unforgettable experiences to our Wine Club Members and the entire Coopers Hawk community. Join us, and lets turn moments into lasting memories.
Job Summary
The Director of IT Program Management & Integration is a critical integrator role that ensures enterprise technology strategy is translated into scalable, executable, and operationally sound outcomes. This role owns the end-to-end planning, project governance, and execution framework for IT initiatives-from early demand intake and strategic planning through prioritization, delivery, operational readiness, and sustainment. The Director ensures disciplined processes, clean cross-functional handoffs, and formal validation at key milestones, enabling innovation while protecting operational stability and business value.
Responsibilities
Partnering closely with IT leaders, Strategy & Planning, Finance, Operations, Marketing, and external vendors, this role provides structure, visibility, and accountability across the full lifecycle of technology initiatives and investments.
Key Responsibilities:
• Lead the definition, documentation, and continuous improvement of IT planning intake, prioritization, and delivery processes. • Translate enterprise and functional strategies into a clear, integrated IT roadmap with defined scope, sequencing, dependencies, and outcomes. • Partner with Strategy and Finance to align initiatives to business priorities, funding models, and capacity constraints. • Ensure plans are realistic, transparent, and operationally viable. • Establish and manage IT project governance forums, stage-gates, and decision checkpoints from intake through delivery and sustainment. • Ensure initiatives meet defined readiness criteria before progressing (e.g., funding approval, resourcing, architecture review, security, operational support). • Provide consistent visibility into status, risks, tradeoffs, and decisions for IT and executive leadership. • Drive accountability for scope, timelines, benefits realization, and post-launch outcomes.
Requirements
What You Will Bring:
• Must represent Coopers Hawk values • 10 years of experience in IT project, program, or portfolio management, PMO, or technology consulting • 5 years leading complex, cross-functional initiatives with significant business impact • Proven ability to translate strategy into executable plans in high-ambiguity environments • Strong financial and business acumen, able to connect technology investments to enterprise value • Deep understanding of project and program management methodologies (Agile, Waterfall, hybrid) • Exceptional communication skills, including executive-level storytelling and decision framing • Experience in multi-unit restaurant, retail, or hospitality environments strongly preferred • Bachelors degree in Information Technology, Business Administration, or related field, or equivalent experience
What You Will Succeed
• IT Program & Portfolio Planning: End-to-end ownership, lead the definition, documentation, and continuous improvement of IT planning intake, prioritization, and delivery processes. • IT Project Governance & Execution: Discipline, establish and manage IT project governance forums, stage-gates, and decision checkpoints. • Program & Project Oversight: Oversee the IT project and program portfolio from ideation through implementation and stabilization. • Cross-Functional Integration & Communication: Serve as a bridge between IT and business partners, Operations, Finance, Marketing, HR, Supply Chain. • Performance Management & Reporting: Define and track portfolio-level KPIs and metrics, delivery health, value realization, capacity, spend, risk. • Systems Readiness & Operational Handoffs: Ensure solutions are operationally ready before launch, including support models, documentation, training, and sustainment plans. • Team Leadership & Capability Building: Lead and mentor IT program and project management resources, establish clear standards, tools, and templates.
Benefits
• Competitive salary ($150,000 - $175,000, bonus potential) • Incredible Discounts • Monthly Dining Allowance • 50 Dining and Carryout • 40 Retail Wine • 20 Retail and Private Events • Monthly Complimentary Wine Tasting for Two • Medical, Prescription, Dental, Vision Insurance, plus Telemedicine and Wellness Program • Company Matching 401k Retirement Savings Plan • Flexible Savings Accounts (Health and Dependent Care) • Health Savings Account • Long-Term Disability Voluntary Short-Term Disability • Basic Life and AD&D Insurance (with option to purchase additional coverage) • Paid Parental Leave • Highly Competitive Pay plus Team Member Incentives & Rewards • Paid Time Off • Milestones Recognition Program • Complimentary Gym Membership in RSC Building • Hybrid Work Week (3 days in office, 2 days remote, depending on role)
About Us
Coopers Hawk features a Napa-style tasting room with wine-inspired retail for entertaining and a full-service restaurant, bar, and private event space offering a modern-yet-casual dining experience. Each scratch-kitchen menu item is designed to pair with our wines. Speaking of wine...the Coopers Hawk Wine Club is perhaps the largest in the world, offering top-notch award-winning wines and exclusive Wine Club membership benefits, including curated dining and travel experiences. Since 2005, weve brought the Napa Valley experience to our guests and Wine Club members and now, with Piccolo Buco by Coopers Hawk, were bringing the vibrant flavors of Rome to them as well. Together, were creating a lifestyle brand like no other.
Equal Opportunity Employer
Coopers Hawk is an equal opportunity employer. All qualified applicants are considered for employment without regard to the persons race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Coopers Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process.