Director of Lab Services

• Implements operational and technical policies and procedures for resource utilization, financial performance, service standards, and compliance to regulatory and accrediting agency requirements at laboratory site of responsibility.
• Provides input on operational goals.
• Directs cost effective utilization of resources, including personnel and supply inventory, to meet or exceed financial critical success factors.
• Reviews customer service and financial budgetary constraints.
• Oversees Point-of-Care testing program to ensure compliance.
• Practices personnel management according to Orlando Health Human Resources guidelines, policies and procedures including hiring, counseling, and separation of employees.
• Coaches team members.
• Oversees scheduling.
• Ensures Performance management program is implemented and maintained in a timely manner including coaching plans, competencies, and results sharing.
• Interacts with other Orlando Health Laboratory to ensure consistency in technical, operational, and administrative policies and procedures.
• Adheres to Orlando Health policy, procedures, value statements and Commitment to Excellence standards, Code of Conduct standards and the Compliance Program.
• Manages various personnel functions including hiring, work assignments, coaching plans, and disciplinary actions.
• Able to maintain reasonably regular, punctual attendance consistent with Orlando Health policies,  the ADA, FMLA and other federal, state and local standards.
• Able to maintain compliance with all Orlando Health policies and procedures.
• Regularly interacts with Pathologists, Medical staff, laboratory employees, other department managers, and key laboratory customers regarding laboratory services.
• Works with the Purchasing department in the negotiations of vendor contracts and cost containment measures.
• Utilizes process improvement indicator results, benchmark information, customer requirements, and team input to implement quality service and team relationship critical success factors.
• Participates in Process Improvement activities both inter and intra departmentally.
• Practices and oversees safety and infection control practices.
• Perform all other duties as assigned.

Education/Training
Bachelor degree in Clinical Laboratory, Chemical or Biological Science required. Successful completion of a Clinical Laboratory training program. Computer knowledge including Laboratory Information Systems (LIS), Hospital Information Systems (HIS), and personal computers.

Licensure/Certification

Certified by a professional laboratory-certifying agency, i.e. by the American Society of Clinical Pathologist (ASCP) or eligible.

Experience
Five years of Clinical Laboratory experience is required, to include 1 year of supervisory experience.