Director of North America Distribution

Director of North America Distribution

The Director of North America Distribution is a senior operations leadership role responsible for the performance, execution, and continuous improvement of a multi-site distribution network. This leader drives service excellence, operational efficiency, and cost discipline while supporting manufacturing operations, customer fulfillment, and commercial growth.

This position partners closely with cross-functional teams including Manufacturing, Supply Chain Planning, Procurement, Finance, and Commercial leadership to ensure a safe, scalable, and high-performing distribution network aligned with business objectives.

Location & Scope

Remote role with approximately 50% travel. Oversight of a North American distribution network spanning the United States, Canada, and Mexico, encompassing 9 distribution centers and a workforce of 550+ employees.

Compensation & Benefits

•             Base salary range: $185,000 – $215,000, plus 20% annual bonus opportunity

•             Comprehensive medical, dental, and vision coverage effective shortly after hire

•             Flexible time off program – unlimited

•             401(k) with company contribution and matching (up to 6% total)

•             Tuition reimbursement and additional voluntary benefits

Key Performance Metrics

•             Service levels (on-time, in-full delivery)

•             Order accuracy and fulfillment quality

•             Distribution productivity and throughput

•             Cost per unit/line

•             Inventory accuracy

•             Safety performance (incident rates, near misses)

•             Employee engagement and retention

Responsibilities

Distribution Operations Leadership

•             Lead daily operations across the North American distribution network to achieve targets in service, cost, safety, and productivity

•             Ensure standardized execution of processes, policies, and operating procedures across all facilities

•             Drive operational consistency, responsiveness, and continuous improvement

Performance Management

•             Oversee both company-operated and third-party logistics (3PL) facilities

•             Establish and enforce performance standards across safety, service, inventory, and cost metrics

•             Conduct regular performance reviews and implement corrective actions as needed

Financial & Productivity Management

•             Own and manage the regional distribution budget

•             Deliver year-over-year productivity improvements while maintaining service and quality

•             Identify and execute cost optimization initiatives

•             Support capital investments in automation, equipment, and facility upgrades

Workforce Strategy & Leadership

•             Lead labor planning, staffing strategies, and workforce optimization across sites

•             Partner with HR to drive hiring, retention, engagement, and performance management

•             Lead within both union and non-union environments as applicable

•             Develop leadership capability across site and regional teams

Inventory & Material Flow Execution

•             Ensure strong inventory management practices including cycle counting, slotting, and material flow

•             Partner with Planning and Manufacturing to meet inventory and service targets

Continuous Improvement & Standardization

•             Champion lean principles and continuous improvement initiatives

•             Drive adoption of standard work, visual management, and performance routines

•             Benchmark performance and scale best practices across the network

3PL Management

•             Manage operational performance of third-party logistics providers

•             Ensure compliance with contracts, SLAs, KPIs, and safety standards

•             Lead regular business reviews and improvement initiatives with partners

Systems & Data Enablement

•             Drive effective use of warehouse management systems (WMS) and related technologies

•             Leverage data and dashboards to enable performance visibility and decision-making

•             Support system enhancements and process optimization

Safety & Compliance

•             Promote a safety-first culture across all operations

•             Ensure compliance with regulatory and environmental standards

•             Support business continuity and risk mitigation planning

Leadership & Organizational Development

•             Lead, coach, and develop a team of regional and site leaders

•             Establish clear roles, expectations, and succession plans

•             Foster a culture of accountability, collaboration, and continuous improvement

Leadership Scope

•             Directly leads 8+ leaders across the network

•             Provides strategic direction through senior managers and site leadership teams

•             Full accountability for performance management, organizational development, and succession planning

Qualifications Seeking:

•             Bachelor’s degree in Supply Chain, Engineering, Business, or related field

•             12+ years of progressive experience in distribution or fulfillment operations

•             5+ years leading multi-site distribution networks

•             Strong background in industrial or manufacturing environments

•             Proven ability to lead large, complex operations

Preferred

•             MBA or advanced degree in Supply Chain or related discipline

•             Experience with warehouse automation and systems implementation

•             Strong 3PL management experience

•             Experience in both union and non-union environments

Core Competencies

•             Operational leadership and execution excellence

•             Financial acumen and cost management

•             Data-driven decision-making

•             People leadership and talent development

•             Cross-functional collaboration

•             Continuous improvement mindset

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