Director of Operations

From Scratch, with Love:

At SeoulSpice, our mission is to share Korea’s delicious food, warm hospitality, and vibrant culture with the world. SeoulSpice serves fresh Korean food made from scratch with love. Our menu is based on traditional family recipes prepared and cooked by hand using house-marinated meats, fresh produce, and bold sauces and toppings. 

Our vision is to be an organization dedicated to bettering the lives of our employees and communities. If you're driven by our five values of Vibrancy, Dedication, Teamwork, Respect, Growth, and taking pride in our work, you will be a great fit for our team.

Position Summary

A SeoulSpice Director of Operations is a senior leader accountable for regional performance, profitability, and brand consistency. This role leads a team of Area Managers and General Managers, turning company strategy into effective execution in the field, with a focus on team development, operational efficiency, and guest experience across multiple locations.

Responsibilities

• Operational Excellence: Maintain rigorous operational standards and ensure consistent execution of the SeoulSpice brand experience in every market.
• Field Leadership & Talent Development: Build and develop a high-performing team of Area Managers, fostering a culture of accountability, growth, and internal promotion.
• Performance & Profitability: Own the regional P&L by identifying opportunities, addressing gaps, and ensuring strong financial performance across all restaurants.
• Strategy Execution: Drive the rollout and adoption of company initiatives and programs at the field level.
• Cross-Functional Collaboration: Work closely with Marketing, Culinary, HR, and other teams to ensure alignment, continuous improvement, and strong representation of field insights to the Support Center.

Qualifications:

We’re looking for a strong operational leader who brings both experience and a people-first mindset. Ideal candidates will have:

• At least 3 years of multi-unit restaurant management experience 
• Operational Excellence: Maintain rigorous operational standards and ensure consistent execution of the SeoulSpice brand experience in every market.
• Field Leadership & Talent Development: Build and develop a high-performing team of Area Managers, fostering a culture of accountability, growth, and internal promotion.
• Performance & Profitability: Own the regional P&L by identifying opportunities, addressing gaps, and ensuring strong financial performance across all restaurants.
• Strategy Execution: Drive the rollout and adoption of company initiatives and programs at the field level.
• Cross-Functional Collaboration: Work closely with Marketing, Culinary, HR, and other teams to ensure alignment, continuous improvement, and strong representation of field insights to the Support Center.
• Familiarity with the Google Workspace suite (Gmail, Calendar, Docs, Sheets, etc.)
• Bilingual in English and Spanish is preferred, but not required

Physical Requirements:

• Must be able to bend and reach overhead often
• Must possess the ability to handle tongs, pots/pans, and other equipment
• May stand for long periods and be able to lift up to 40 pounds
• Must be able to sit, squat, and kneel occasionally

What We Offer:

• Competitive compensation, paid weekly
• Performance-based bonuses 
• Supportive and inclusive work environment
• Opportunities for growth and career advancement
• Comprehensive benefits, including health, dental, and vision insurance.
• Paid vacation, sick leave, and parental leave policies to support your well-being.
• Paid Holidays and Floating Holidays so you can celebrate what is important to you.
• Complimentary SeoulSpice meals.

How to Apply:

If you're a leader eager for growth and development within a values-driven company, please submit your resume, highlighting your relevant experience and what excites you about SeoulSpice. Gamsahamnida (thank you), we can't wait to meet you!

Pay Transparency:

SeoulSpice is committed to pay transparency and complies with federal, state, and local laws on compensation, pay transparency, and pay equity. 

Total Compensation $100,000 to $140,000 based on ability and experience

SeoulSpice is an equal opportunity employer and is committed to creating an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, marital status, familial status, national origin, genetics, disability, age, veteran status, or any other characteristic protected classes as defined by federal, state, or local law.

SeoulSpice is dedicated to the full inclusion of all qualified individuals. To uphold this commitment, SeoulSpice will ensure that people with disabilities are provided with reasonable accommodations. If you require a reasonable accommodation to participate fully in the job application or interview process or to perform the essential functions of the position please contact us at

hr@seoulspice.com

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