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Operations Management Jobs in Chicago, IL

Director of Operations

Pembroke & Co., Inc.

Chicago, IL

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JOB DETAILS
SKILLS
Budgeting, Business Support, Communication Skills, Fast Food, Health Insurance, Leadership, Microsoft Office, Needs Assessment, Operational Support, Operations, Performance Analysis, Presentation/Verbal Skills, Quality System Requirements (QSR), Remodeling, Restaurant, Sales, Sales Forecasting, Staff Requirements
LOCATION
Chicago, IL
POSTED
30+ days ago
Benefits:
  • Car allowance
  • Bonus based on performance
  • Health insurance
  • Paid time off

Supporting some of the largest QSR brands, theDirector of Operationswill oversee 10-20 locations within the Chicago market. This position will be a 5-day work week; however, flexibility will be needed to accommodate coverage for business needs. 


Responsibilities:
  • Creates sales programs to leverage business opportunities.  
  • Establishes labor budgets, food cost targets, guest surveys, and brand standards. Ensures Restaurant Managers maintain monthly, quarterly, and yearly goals.  
  • Oversees store performance; forecast sales data and trends to best support business and staffing needs.  
  • Work with Restaurant Managers to determine hiring needs. Support Restaurant Managers with interviewing, disciplining, and training of crew members.  
  • Oversees ongoing store maintenance and escalates to external vendors.  
  • Leads brand standards to meet and surpass board of health and ops connect inspections.  
  • Ensures speed of service goals are being met.  
  • Cover for restaurant managers’ days off, as needed.  
  • Support daily operations of stores, as needed.  
Qualifications:
  • Experience managing multiple locations at high-volume quick-service restaurants is required.
  • Experience opening new locations and undergoing remodels is preferred. 
  • Qualified candidates should have a high school diploma or equivalent.  
  • Proficiency in MS Office or Google Suite is required.  
  • Ability to manage and effectively communicate with stakeholders of varying levels 
  • Ability to interpret and present financial information is required.  
  • Demonstrated ability to lead and influence change. 
  • This is a leadership role; a demonstrated understanding of confidentiality is required.  

About the Company

P

Pembroke & Co., Inc.

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