Director of Operations, Client Scheduling & Customer Service

Confidential Healthcare Services Organization
Full-Time | On-Site
Salary: $90,000-$110,000 Base + Commission

About the Opportunity

A growing multi-site healthcare organization is seeking a Director of Operations, Client Scheduling & Customer Service to lead a critical client-facing department responsible for intake, scheduling, staffing coordination, and overall client experience.

This is a high-impact leadership opportunity for an operations professional who enjoys building efficient processes, developing teams, and improving service delivery. The ideal candidate will bring a strong background in healthcare operations, client services, scheduling, care coordination, or related service-based environments.

As the organization continues to grow, this leader will play a key role in creating scalable systems, improving workflows, enhancing the client experience, and driving operational performance across multiple locations.

What You'll Do

Lead a High-Performing Client Services Team

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• Provide leadership, coaching, and development to managers, coordinators, and support staff
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• Establish accountability measures and performance expectations
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• Foster a culture focused on service excellence, teamwork, and continuous improvement
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Drive Operational Excellence

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• Oversee client intake, scheduling, staffing coordination, and service access processes
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• Ensure clients are onboarded efficiently and matched with appropriate service providers
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• Monitor staffing capacity and utilization to meet both client needs and organizational goals
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• Identify operational bottlenecks and implement solutions that improve efficiency
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Build Systems for Growth

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• Develop scalable workflows and standardized procedures across service locations
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• Implement and maintain operational dashboards, reporting tools, and performance metrics
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• Utilize data to drive decision-making and improve departmental performance
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Collaborate Across Departments

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• Partner with clinical, operations, recruiting, HR, billing, marketing, and leadership teams
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• Support initiatives that improve communication, coordination, and service delivery
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• Serve as a resource for resolving complex client and staffing challenges
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What We're Looking For

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• 5+ years of leadership experience in healthcare operations, client services, scheduling, patient services, care coordination, or a related field
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• Proven experience managing teams and improving operational processes
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• Strong understanding of KPIs, reporting, analytics, and performance management
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• Experience overseeing scheduling, intake, staffing, utilization, or client success functions
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• Exceptional organizational, communication, and problem-solving skills
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• Ability to thrive in a fast-paced, growth-oriented environment
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• Proficiency with Microsoft Office, Google Workspace, CRMs, scheduling software, and reporting tools
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Preferred Experience

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• Multi-site healthcare operations
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• Behavioral health, ABA services, outpatient healthcare, or related service environments
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• Process improvement, workflow redesign, and operational scaling initiatives
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Why Consider This Opportunity?

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• Join a rapidly growing healthcare organization
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• Make a measurable impact on both operational performance and client experience
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• Lead a department that is central to the company's continued growth
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• Collaborate closely with senior leadership
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• Competitive compensation package with commission opportunity
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Compensation & Benefits

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• $90,000-$110,000 base salary
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• Commission opportunity
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• Medical, Dental & Vision Insurance
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• 401(k) with Company Match
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• HSA and FSA Options
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• Paid Holidays
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• Paid Time Off and Sick Leave
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If you're an operations-minded leader who enjoys building teams, improving processes, and creating exceptional client experiences, we'd love to hear from you.

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