Come join our team in an always changing and fast paced position as a Director of Operations.
Director of Operations
Hampton Inn & Suites Harmarville, PA
We are looking for an energetic and hands-on Director of Operations to join our team at the Hampton Inn & Suites Harmarville. This position works closely with the General Manager to oversee the day-to-day operations of the hotel and ensure an exceptional experience for both guests and team members.
The Director of Operations plays a key leadership role by supporting department managers, coaching team members, maintaining operational standards, and helping drive guest satisfaction throughout the hotel.
This position may be a great fit for you if you:
- Enjoy leading and developing teams in a fast-paced hospitality environment.
- Have experience supervising hotel operations, including Front Desk, Housekeeping, Breakfast, and Maintenance.
- Are passionate about providing exceptional guest service and resolving guest concerns.
- Can assist with staffing, training, coaching, and employee development.
- Are comfortable monitoring daily hotel operations and ensuring brand standards are met.
- Can help department leaders achieve productivity, service, and quality goals.
- Enjoy being visible and engaged with both guests and team members throughout the hotel.
- Are organized and able to prioritize multiple responsibilities while maintaining a positive attitude.
- Can assist the General Manager with operational planning, labor management, and overall hotel performance.
- Lead by example and help create a culture focused on teamwork, accountability, and guest satisfaction.
Qualifications:
- Previous hotel leadership experience preferred.
- Experience in Front Office, Housekeeping, Operations, or Hotel Management preferred.
- Strong communication, organizational, and problem-solving skills.
- Ability to work a flexible schedule, including weekends and holidays as needed.
Benefits:
At ZMC Hotels, we are committed to supporting our team members and providing opportunities for growth and development.
This position offers:
- Monthly Bonus Program
- Health, Dental, and Vision Benefits
- Paid Time Off (PTO) after 60 days
- 401(k) Plan
- Hotel Discounts
- Professional Development Opportunities
- A supportive team environment with opportunities for advancement