Director of Operations II - Workers Compensation

Elevate Patient Financial Solutions has an exciting career opportunity available as a Director of Operations II, Workers'' Compensation. This position will be remote but may require minimal travel. The Full-Time schedule for this role will be 8:00AM-5:00PM CT.

This role operates within the Workers Compensation service line and requires demonstrated experience leading payer follow-up operations, appeals resolution, and billing management. The ideal candidate will have a proven track record managing high-volume inventory and executing operational strategies to drive resolution and cash flow, with strong Excel proficiency for reporting and performance tracking. This role also requires experience developing and growing salaried team members into high-performing contributors.

Success in this role demands an assertive leader with strong decision-making instincts, a high level of professional maturity, and the ability to serve as a change agent in a fast-paced, evolving environment.

Job Summary

The Director position functions as the operational leader of an assigned geographical region and works in conjunction with RVP/VP to develop, plan, direct, and control broad activities needed to ensure business success. The Director complies with organization objectives to ensure financial and operating success.

DO II = Responsibility for revenue of > $4M or > 20 hospitals and > 30 employees

Essential Duties and Responsibilities

• Carry out responsibilities in accordance with Elevate PFS policies and procedures and applicable regulations, including HIPAA, state/federal regulations related to operations, and labor regulations
• Lead team to achieve performance of short-term goals and shares in long term planning with respective leadership team
• Achieve financial objectives (revenue and earnings) for his/her region/business unit.
• Contribute to the business development process to increase market share and sale of additional service lines to existing clients
• Escalate customer issues/concerns/problems in a pro-active and timely manner within reporting structure
• Ensure continuous improvement of key operational processes and personnel
• Evaluate and resolve general and specific business conditions as they relate to operational issues, and keep appropriate corporate departments fully informed
• Work in concert with RVP/VP to develop and implement strategies by contributing information, analysis, and recommendations to strategic thinking and direction
• Oversee the employee evaluation process, including but not limited to performance evaluations, merit increases, and benchmark standards
• Other duties as assigned

Qualifications and Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities.

• A Bachelor's Degree in Finance/Accounting, Healthcare Management, Business (MBA/MHA) or related business field
• Three years' experience in hospital revenue cycle management industry
• Minimum of 2 years of management experience leading at least 10 people
• Strong leadership and communication skills, high service orientation and strong computer system and analytical skills are required
• Must be adept at creating change and motivating teams through change
• Excellent time management and prioritization skills
• Accustomed to working in a rapidly changing environment
• Working knowledge of Microsoft Office Suite and the ability to learn computer applications
• Knowledge of HIPAA, ACA and EMTALA regulations
• Demonstrated ability to multi-task numerous systems, employee, and client urgencies.
• Excellent communication skills both written and oral
• Requires track record of outstanding leadership, teamwork and general management skills with budget and accounting practices
• Evidence of creativity, intensity, integrity, reasoned and thoughtful judgment, sense of urgency, a balance between analytical and intuitive skills and a willingness to "roll-up sleeves" and apply these attributes.
• Requires maturity, self-confidence, and sensitivity to function comfortably and effectively in a demanding environment
• Demonstrated willingness to get into the detail and capable of evaluating operations first-hand
• Has the stature to be credible with clients and senior company leadership; able to gain trust quickly
• Remote and Hybrid positions require a home internet connection that meets the company's upload and download speed criteria.

Benefits:

ElevatePFS believes in making a positive impact not only within our industry but also with our employees -the organization's greatest asset! We take pride in offering comprehensive benefits in a vast array of plans that contribute to the present and future well-being of our employees and their families.

• Medical, Dental & Vision Insurance
• 401K (100% match for the first 3% & 50% match for the next 2%)
• 15 days of PTO
• 7 paid Holidays
• 2 Floating holidays
• 1 Elevate Day (floating holiday)
• Pet Insurance
• Employee referral bonus program
• Teamwork: We believe in teamwork and having fun together
• Career Growth: Gain great experience to promote to higher roles

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training. This pay scale is not a promise of a particular wage.

The job description does not constitute an employment agreement between the employer and Employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

ElevatePFS is an Equal Opportunity Employer

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