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Director of Operations Multi-Specialty Dental Practice

GTN Technical Staffing
  • Delray Beach, FL
  • Quick Apply
30+ days ago

Job Description


Director of Operations Multi-Specialty Dental Practice

HIGHLIGHTS
Location: Delray Beach, FL
Position Type: Direct Hire
Hourly / Salary: BOE
Residency Status: US Citizen


Overview
A premier, technology-driven multi-specialty dental practice is seeking a Director of Operations to lead day-to-day operations, team performance, and strategic growth initiatives. This role oversees a high-volume practice with multiple providers and service lines, ensuring excellence in patient experience, operational efficiency, and financial performance.

The Director of Operations will play a critical leadership role in maintaining a high-end, patient-centric environment, while driving continuous improvement across clinical support, administrative operations, and business functions.



Core ResponsibilitiesOperational Leadership
  • Oversee daily operations including patient scheduling, workflow optimization, billing, and insurance coordination
  • Manage staffing, resource allocation, and office productivity across clinical and administrative teams
  • Coordinate across multiple specialties including general dentistry, specialty care, and hygiene services
  • Drive implementation of technology solutions and process improvements to enhance efficiency and care delivery
Financial Management & Performance
  • Own office-level profit and loss (P&L) performance
  • Manage revenue cycle operations, including collections, accounts receivable, and insurance processing
  • Monitor and drive key performance indicators (KPIs), including production, collections, case acceptance, and patient retention
  • Control operating expenses, budgets, and financial reporting
  • Ensure accurate completion of financial tasks such as payroll, deposits, and reporting
Patient Experience & Practice Growth
  • Deliver a high-quality, five-star patient experience across all services
  • Optimize patient flow, scheduling efficiency, and reappointment processes
  • Monitor and improve call handling, patient engagement, and online reputation management
  • Support initiatives to drive new patient acquisition and retention
Team Leadership & Human Resources
  • Recruit, hire, train, and develop clinical and administrative staff
  • Lead performance management, including coaching, reviews, and corrective actions
  • Foster a collaborative, high-performing, and patient-focused culture
  • Ensure team members are equipped with the tools, training, and support needed for success
Compliance & Regulatory Oversight
  • Ensure compliance with HIPAA, OSHA, and applicable state/federal regulations
  • Maintain accurate patient records, documentation, and data integrity
  • Oversee adherence to internal policies, procedures, and operational standards
  • Maintain a safe, clean, and compliant facility environment
Marketing & Community Engagement
  • Support and execute marketing strategies, promotions, and branding initiatives
  • Manage community outreach, referral relationships, and local partnerships
  • Oversee digital presence, including social media and patient engagement platforms
  • Collaborate on strategies to increase case acceptance and service line growth
Administrative Operations
  • Complete and oversee administrative functions including:
    • Financial reporting and performance tracking
    • Bank deposits and revenue posting
    • Payroll and bonus administration
    • Accounts receivable and invoice processing
  • Maintain accurate patient records, insurance data, and treatment documentation



Qualifications & ExperienceExperience
  • 3–5+ years of experience in dental or healthcare operations leadership
  • Prior experience managing high-volume, multi-provider practices
  • Strong background in dental billing, insurance, and revenue cycle management
  • Proven experience in team leadership, performance management, and operations oversight
Education
  • High school diploma or GED required
  • Associate’s or Bachelor’s degree in Healthcare Administration, Business, or related field preferred
Technical Competencies
  • Proficiency with dental practice management software (e.G., Dentrix or similar)
  • Strong knowledge of insurance verification, claims processing, and collections
  • Experience with financial reporting, budgeting, and KPI tracking
  • Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
Professional Skills
  • Strong leadership, team-building, and coaching abilities
  • Excellent communication and patient relationship management skills
  • High level of organization, attention to detail, and time management
  • Strong business acumen and problem-solving capabilities
  • Ability to manage multiple priorities in a fast-paced, patient-focused environment
  • Professional, service-oriented mindset with a focus on quality and patient satisfaction



Additional Information
  • Must have prior experience in a dental office environment
  • Role requires full ownership of office operations, team performance, and financial outcomes
  • Opportunity to lead within a high-end, multi-specialty dental practice
  • Hands-on leadership role with direct impact on patient experience and practice growth

"We are GTN –The Go To Network"

Numbers & Facts

LocationDelray Beach, FL

Skills

  • Accounts Receivable Processingunmatched
  • Administrative Skillsunmatched
  • Billingunmatched
  • Brand Marketing (Branding)unmatched
  • Budget Managementunmatched
  • Budget Reportingunmatched
  • Business Skillsunmatched
  • Call Monitoringunmatched
  • Claims Processingunmatched
  • Clinical Supportunmatched
  • Coachingunmatched
  • Communication Skillsunmatched
  • Continuous Improvementunmatched
  • Corrective Actionunmatched
  • Credit and Collectionsunmatched
  • Data Qualityunmatched
  • Dental Insuranceunmatched
  • Dentistryunmatched
  • Detail Orientedunmatched
  • Documentationunmatched
  • Engagement Marketingunmatched
  • Financial Managementunmatched
  • Financial Reportingunmatched
  • Healthcareunmatched
  • Healthcare Administrationunmatched
  • High School Diplomaunmatched
  • Human Resourcesunmatched
  • Insuranceunmatched
  • Insurance Claimsunmatched
  • Leadershipunmatched
  • Maintain Complianceunmatched
  • Marketing Strategyunmatched
  • Medical Billingunmatched
  • Medical Recordsunmatched
  • Microsoft Excelunmatched
  • Microsoft Officeunmatched
  • Microsoft Outlookunmatched
  • Microsoft Wordunmatched
  • Multitaskingunmatched
  • Online Reputation Management (ORM)unmatched
  • Operational Expenditure (OPEX)unmatched
  • Operational Supportunmatched
  • Operationsunmatched
  • Operations Managementunmatched
  • Operations Processesunmatched
  • Payroll Administrationunmatched
  • Performance Analysisunmatched
  • Performance Managementunmatched
  • Performance Metricsunmatched
  • Practice Management Softwareunmatched
  • Problem Solving Skillsunmatched
  • Process Improvementunmatched
  • Profit & Lossunmatched
  • Promotional Programsunmatched
  • Record Keepingunmatched
  • Relationship Managementunmatched
  • Resource Managementunmatched
  • Revenue Managementunmatched
  • Sales Managementunmatched
  • Social Mediaunmatched
  • Team Lead/Managerunmatched
  • Team Playerunmatched
  • Time Managementunmatched
  • United States Citizenunmatched

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