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Director of Operations Multi-Specialty Dental Practice

GTN Technical Staffing

Delray Beach, FL

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JOB DETAILS
SKILLS
Accounts Receivable Processing, Administrative Skills, Billing, Brand Marketing (Branding), Budget Management, Budget Reporting, Business Skills, Call Monitoring, Claims Processing, Clinical Support, Coaching, Communication Skills, Continuous Improvement, Corrective Action, Credit and Collections, Data Quality, Dental Insurance, Dentistry, Detail Oriented, Documentation, Engagement Marketing, Financial Management, Financial Reporting, Healthcare, Healthcare Administration, High School Diploma, Human Resources, Insurance, Insurance Claims, Leadership, Maintain Compliance, Marketing Strategy, Medical Billing, Medical Records, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Multitasking, Online Reputation Management (ORM), Operational Expenditure (OPEX), Operational Support, Operations, Operations Management, Operations Processes, Payroll Administration, Performance Analysis, Performance Management, Performance Metrics, Practice Management Software, Problem Solving Skills, Process Improvement, Profit & Loss, Promotional Programs, Record Keeping, Relationship Management, Resource Management, Revenue Management, Sales Management, Social Media, Team Lead/Manager, Team Player, Time Management, United States Citizen
LOCATION
Delray Beach, FL
POSTED
30+ days ago

Director of Operations Multi-Specialty Dental Practice

HIGHLIGHTS
Location: Delray Beach, FL
Position Type: Direct Hire
Hourly / Salary: BOE
Residency Status: US Citizen


Overview
A premier, technology-driven multi-specialty dental practice is seeking a Director of Operations to lead day-to-day operations, team performance, and strategic growth initiatives. This role oversees a high-volume practice with multiple providers and service lines, ensuring excellence in patient experience, operational efficiency, and financial performance.

The Director of Operations will play a critical leadership role in maintaining a high-end, patient-centric environment, while driving continuous improvement across clinical support, administrative operations, and business functions.



Core ResponsibilitiesOperational Leadership
  • Oversee daily operations including patient scheduling, workflow optimization, billing, and insurance coordination
  • Manage staffing, resource allocation, and office productivity across clinical and administrative teams
  • Coordinate across multiple specialties including general dentistry, specialty care, and hygiene services
  • Drive implementation of technology solutions and process improvements to enhance efficiency and care delivery
Financial Management & Performance
  • Own office-level profit and loss (P&L) performance
  • Manage revenue cycle operations, including collections, accounts receivable, and insurance processing
  • Monitor and drive key performance indicators (KPIs), including production, collections, case acceptance, and patient retention
  • Control operating expenses, budgets, and financial reporting
  • Ensure accurate completion of financial tasks such as payroll, deposits, and reporting
Patient Experience & Practice Growth
  • Deliver a high-quality, five-star patient experience across all services
  • Optimize patient flow, scheduling efficiency, and reappointment processes
  • Monitor and improve call handling, patient engagement, and online reputation management
  • Support initiatives to drive new patient acquisition and retention
Team Leadership & Human Resources
  • Recruit, hire, train, and develop clinical and administrative staff
  • Lead performance management, including coaching, reviews, and corrective actions
  • Foster a collaborative, high-performing, and patient-focused culture
  • Ensure team members are equipped with the tools, training, and support needed for success
Compliance & Regulatory Oversight
  • Ensure compliance with HIPAA, OSHA, and applicable state/federal regulations
  • Maintain accurate patient records, documentation, and data integrity
  • Oversee adherence to internal policies, procedures, and operational standards
  • Maintain a safe, clean, and compliant facility environment
Marketing & Community Engagement
  • Support and execute marketing strategies, promotions, and branding initiatives
  • Manage community outreach, referral relationships, and local partnerships
  • Oversee digital presence, including social media and patient engagement platforms
  • Collaborate on strategies to increase case acceptance and service line growth
Administrative Operations
  • Complete and oversee administrative functions including:
    • Financial reporting and performance tracking
    • Bank deposits and revenue posting
    • Payroll and bonus administration
    • Accounts receivable and invoice processing
  • Maintain accurate patient records, insurance data, and treatment documentation



Qualifications & ExperienceExperience
  • 3–5+ years of experience in dental or healthcare operations leadership
  • Prior experience managing high-volume, multi-provider practices
  • Strong background in dental billing, insurance, and revenue cycle management
  • Proven experience in team leadership, performance management, and operations oversight
Education
  • High school diploma or GED required
  • Associate’s or Bachelor’s degree in Healthcare Administration, Business, or related field preferred
Technical Competencies
  • Proficiency with dental practice management software (e.G., Dentrix or similar)
  • Strong knowledge of insurance verification, claims processing, and collections
  • Experience with financial reporting, budgeting, and KPI tracking
  • Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
Professional Skills
  • Strong leadership, team-building, and coaching abilities
  • Excellent communication and patient relationship management skills
  • High level of organization, attention to detail, and time management
  • Strong business acumen and problem-solving capabilities
  • Ability to manage multiple priorities in a fast-paced, patient-focused environment
  • Professional, service-oriented mindset with a focus on quality and patient satisfaction



Additional Information
  • Must have prior experience in a dental office environment
  • Role requires full ownership of office operations, team performance, and financial outcomes
  • Opportunity to lead within a high-end, multi-specialty dental practice
  • Hands-on leadership role with direct impact on patient experience and practice growth

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