Director of Operations, New Academies

About the position

As the Director of Operations for New Academies, you will provide direct day-to-day oversight of a designated team of Academy opening support personnel within the Operations Department to support the integrity and quality of Kiddie Academy Operating Systems on a continuous basis in franchised locations. You will also work with your team to promote outstanding sales and customer service skills, strong enrollment, retention, and compliance with all licensing and Franchise Agreement requirements.

This position is based in our Corporate Office located in Abingdon, Maryland.

Why you?

You are an experienced professional with a positive outlook and a passion for making an impact. You are looking for a long-term career opportunity with a company that is committed to work-life balance, and that promotes a culture of respect, kindness, and transparency. You are an excellent communicator, you take great pride in the quality of your work, you are detail oriented, you are tech savvy, and you excel at multitasking.

Your Skills and Experience:

• Bachelor's or graduate degree
• 5+ years' experience with Educational Childcare or Franchise Operations
• 3+ years supervisory experience leading a team preferred
• Experience with sales, marketing, regulatory agencies and business management
• Ability to travel
• Well organized, with strong presentation and facilitation skills
• Attention to details with ability to meet deadlines
• Excellent written and verbal communication skills
• Able to work proactively and provide problem-solving abilities
• Exemplary commitment to customer service and the success of franchisees and Kiddie Academy

Why us?

Since its inception in 1981, Kiddie Academy has been recognized as a leading brand in educational child care. In 2025, we ranked #86 in Entrepreneur's Franchise 500 Ranking and have been included in the top 10 "Best Places to Work" according to Baltimore Business Journal for five consecutive years.

Kiddie Academy routinely ranks among the top franchising companies and providers in the child care category. We currently support 345+ Academies operating in 39 states and the District of Columbia, and more than 75 locations in various stages of development.

Benefits you'll love:

• Salary Range of $125,000-130,000 annually
• 100% company-paid medical and life insurance for you
• 100% company-paid dental and vision for you
• 401K and 4% employer match upon eligibility
• Childcare tuition discounts
• Paid parental leave
• Generous paid time off, including vacation, PTO and holidays
• Paid volunteer time off to support local nonprofits
• We value in-person collaboration at our corporate headquarters, and offer flexibility through an allowance of work from home days

We are growing fast, and the future is bright! Don't miss out on joining us.