The Director of Operations position oversees management of all operational units throughout the Company to provide exceptional fiscal intermediary services to those receiving services through self-direction.
· Maintains Operational Standards
· Formulates, implements, and communicates operational policies and procedures
· Plans, executes, and implements strategic objectives identified in support of the Company’s overall Strategic Plan
· Coordinates activities across operational unit lines; evaluates plans and changes to plans; makes recommendations to senior management
· Develops leadership and management skills within subordinates
· Approves performance appraisals and wage increases
· Develops metrics to measure operations performance
· Participates in the development of new services for recently acquired contracts
· Participates in continuous improvement projects and leads efforts in customer service, payroll and processing continuous improvement
· Monitors workloads of the group and re-assigns agencies and programs appropriately
· Collaborates with directors and executives from other functional areas to optimize delivery of services
· Takes corrective action as necessary on a timely basis and in accordance with company policy; consults with human resources and compliance departments as appropriate
· Identifies opportunities to improve our processes
· Builds and maintains relationships with Agencies
· Promote adherence to and upholds the company’s mission and values
· Other duties as assigned
Bachelor’s Degree in business, human services or related field or equivalent work experience
· At least 5 years of experience relevant to the work performed
· Knowledgebase in supervision, business management and leadership
· Excellent written and oral communication skills
· Extensive experience in working on complex projects with Critical thinking and problem solving
· Excellent organizational and administrative skills with demonstrated ability to work towards and meet deadlines by planning and organizing
· Demonstrate the ability to balance work pressure with time management skills
· Demonstrate ability to build positive relationships and communicate with people of diverse backgrounds and abilities
· Experience in working, initiating and maintaining highly effective team
· Competent in the use of Microsoft Office programs and the Internet
Work is performed in a typical office setting or from a home office. Travel may be required.