Director of Operations - Oakland, CA

Director of Operations

The Director of Operations is responsible for ensuring that organizational commitments to stakeholders are consistently reflected in daily operations. This role establishes, monitors, and improves processes and procedures across administrative functions, particularly within Support Services and Client Services. The Director of Operations also evaluates staff performance, provides feedback, and conducts disciplinary actions when necessary.

Reporting Structure

• Reports directly to executive leadership
• May collaborate with cross-functional teams on specific projects
• Directly supervises:
  • Support Services Supervisor
  • Client Services Supervisor
  • Custodian

Key Responsibilities

• Oversee and manage day-to-day operations
• Supervise Support Services and Client Services leadership
• Indirectly oversee departmental staff and monitor performance using metrics
• Conduct disciplinary meetings as needed
• Ensure adherence to established processes and procedures
• Resolve service and contract-related issues with clients, employees, and stakeholders
• Develop and implement operational processes for service departments
• Coordinate workflows across departments
• Track and report departmental performance to leadership
• Support business development initiatives and implementation efforts
• Oversee IT functionality and collaborate on technical solutions
• Lead rollout of new systems and operational procedures
• Manage office facilities, including satellite locations
• Oversee company vehicle fleet
• Coordinate workspace setup for new employees
• Maintain inventory of computers, IT supplies, and mobile devices
• Represent the organization in community or partner engagements
• Manage office security systems, including alarms
• Perform additional duties as assigned

Essential Job Functions

• Communicate effectively via phone, email, and in person
• Use company-approved software, databases, and equipment
• Maintain organized records and documentation
• Generate reports and track operational metrics
• Conduct occasional field/site visits

Physical Requirements / Working Conditions

• Ability to lift up to 10 lbs occasionally
• Work primarily in a climate-controlled office environment
• Prolonged sitting and computer use
• Adequate vision and hearing (with correction if needed)
• Strong manual dexterity for repetitive tasks
• Ability to travel to various work sites

Qualifications

Minimum Education:

• Bachelor's Degree

Minimum Experience:

• At least 2 years of administrative experience

Required Skills and Competencies:

• Fluency in English (written and verbal)
• Strong writing and communication skills
• Computer literacy
• Self-motivated and detail-oriented
• Ability to work with diverse populations and cultures
• Strong organizational and problem-solving skills
• Ability to manage multiple tasks under deadlines
• Project planning and execution capability
• Willingness to learn and adapt

Preferred Qualifications:

• Proficiency in Microsoft Office Suite

Compliance Requirements

• Successful completion of background checks (including government-required checks where applicable)
• Completion of required workplace trainings (e.g., harassment prevention, mandated reporting)

Compensation and Benefits

• Paid Time Off (PTO) and sick leave
• Health, dental, and vision insurance
• Paid holidays
• Mileage reimbursement (for work-related travel)
• Retirement or employee ownership program (if applicable)